We''re looking for someone who thrives in a collaborative environment, embraces change, and is committed to continuous learning and development. In return, we offer a competitive salary package of $77,354 - $85,833 per annum, a supportive and inclusive workplace culture, and the chance to grow your career while contributing to Queensland''s future. Ready to make a difference? Apply now and imagine what you could achieve with us!For more information, contact Danielle Clark on 0400 642 914 or visit our website About The RoleAs our Senior Client Services Officer, you will: Provide high-quality customer service to internal and external customers. This may include responding to complex enquiries and occasionally redirecting to a subject matter expert when required.Operate in a virtual environment, taking on roles that handle allocation, administration, and reporting in line with defined service standards and key performance indicators. Activities include mailbox management, tasking, application processing and financial processing.Support Facility Management activities at the Parkhurst office such as accommodation requests, maintaining access registers, supporting site and safety activities and site communication.Contribute to the development of high quality, accurate and easily understood support and training materials, ensuring required information is presented in a clear and easily understood manner.Provide support to our contact centre, using call centre technology and equipment, demonstrating your passion for providing a great customer experience.Work cooperatively as a team member to solve problems quickly and effectively.Actively seek to engage with peers and build and maintain strong internal relationships.Demonstrate a commitment to continual learning and development, including providing and seeking regular feedback on ideas, suggestions and solutions with relevant stakeholders.Comply with and adhere to DPI and Queensland Government policies, procedures, standards and legislation relevant to the role and work area.Support an inclusive and harmonious team culture by actively contributing to initiatives and demonstrating professionalism, respect and support in all work activities.Undertake specific administration duties and project activities as directed. What We Are Looking ForWe are seeking the best suited candidate for the role. We will achieve this by:assessing your eligibility and suitability to fulfill the role requirements (including, where relevant, the way you carried out previous roles)evaluating your potential contributions to the department and how your involvement would uphold our commitment to equity, diversity, respect, and inclusion. Licences and registrations A current C'' class drivers'' licence is desirable. Why work for usLearn why our people choose DPI and more importantly why they stay.Work with passion and purposeHave a tangible impact, for today and tomorrowEnjoy interesting, diverse workFollow your path wherever it leadsGet the flexibility and support you need to thriveBe part of our one, diverse DPIFind purpose you feel, impact you see and a legacy you bring to life. Job Ad Reference: QLD/670150/25Closing Date: Wednesday 26th November 2025Applications to remain current for 12 months Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply.
Job Title
Senior Client Services Officer