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Join to apply for the Technical Solutions Engineer role at Arista Networks1 day ago Be among the first 25 applicantsJoin to apply for the Technical Solutions Engineer role at Arista NetworksGet AI-powered advice on this job and more exclusive features.Company DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.Company DescriptionArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.Job DescriptionWho You''ll Work WithAre you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers'' champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.This is a hybrid work environment where office presence is required 2-3 days a week.QualificationsWhat You''ll Do:Respond to customer product inquiries via telephone or in written, internet-based email.Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.Troubleshoot problems with hardware equipment and software applications and recommend corrective action.Document customer communication and recurring technical issues to support product quality programs and product development.Required Product Knowledge And Technical SkillsWorking knowledge of the networking industry, products, and protocolsMinimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLANExperience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desiredA strong comfort level with Linux is highly desiredFamiliarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plusDesired SkillsThe ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.EducationMinimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.BenefitsAdditional InformationGlobal company and market leaderFantastic workplace cultureCentral CBD location with flexible working arrangementsGreat career prospectsExcellent facilities with modern tools of the tradeBreakout areas/free coffees at local cafe/table tennis/foosball/regular team eventsAustralian work RightsOnly candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment, will be considered for roles in Australia. Please review open roles in other geographical regions of Arista if you have complementary skills.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesComputer NetworkingReferrals increase your chances of interviewing at Arista Networks by 2xGet notified about new Technical Solutions Engineer jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks ago2025 Software Development Graduate (AWS, Auckland,NZ), (0-2 Years, Entry-Level)Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSoftware Engineer, Engineering Productivity, Android, Early CareerSoftware Engineer - Frontend (Open to remote across ANZ)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$99,938.00-A$110,271.00 3 weeks agoSoftware Engineer, Early Career, iOS, PhotosFrontend Software Engineer - CMS Team (Open Across ANZ)Software Engineer, Platform - Sydney, AustraliaSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 7 months agoSydney, New South Wales, Australia A$80,000.00-A$120,000.00 3 weeks agoSoftware Development Graduate (2025, AWS)Junior Software Engineer (Typescript/React/Node/AWS) - NEW TEAMLane Cove West, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$85,000.00-A$100,000.00 1 month agoSoftware Engineer, Google Global NetworkingSoftware Engineering Internship (Dec 2025 - March 2026)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$100,000.00-A$185,000.00 2 days agoSydney, New South Wales, Australia A$80,000.00-A$100,000.00 20 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoSoftware Engineering Internship (Dec 2025 - March 2026)Sydney, New South Wales, Australia A$62,000.00-A$62,000.00 2 weeks agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSoftware Engineering Internship (Dec 2025 - March 2026)Sydney, New South Wales, Australia A$62,000.00-A$62,000.00 2 weeks agoSydney, New South Wales, Australia 3 months agoWe''re unlocking community knowledge in a new way. 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