Job Title

Carla Zampatti is one of the most recognised Australian fashion houses.We pride ourselves with designing timeless collections and producing garments of the highest quality, all within Australia.About the role: This is a full time role reporting to our Ecommerce Manager, where you will be the friendly and helpful point of contact for our customers.Manage all aspects of customer care including answering emails and phone callsProvide occasional styling advices to customers or info about stock level, prices, order tracking or similar mattersProcessing over the phone ordersOccasional liasing with David Jones or other marketplaces customer care team to provide updates on orders placed through their platformsHandle customer returns and exchangesMaintain ERP with accurate informationSupport with ad-hoc tasks as requested by the Ecommerce ManagerAbout you: We are looking for someone who enjoys working in a team but is able to work with a high degree of autonomy, who enjoys assisting customers, and has a can-do attitude.Ideal Candidate2 years experience in a similar roleHigh attention to detailExcellent verbal and written communicationGood organisational skills and time managementProblem-solving skillsExperience with Shopify and ZendeskWhy choose us?Well-known Australian fashion brandGenerous product discountsGreat working environmentIf this sounds like you, and you have full-rights to work in Australia, please apply now. #J-18808-Ljbffr