Job Title

Location: Cleveland Heights Retirement Living - 148 Smith Street, Cleveland, QLD.Reports to: Community Business ManagerThe OpportunityCleveland Heights Retirement Living is set in a quiet cul-de-sac, home to 130+ independent villas and apartments. As our Assistant Community Manager, you will work closely with the Community Business Manager and residents to help ensure smooth day-to-day operations of the community. This is a highly resident-facing role where you will enjoy a variety of operational and administrative duties.Your ImpactAssist with the ongoing daily operations of the community including safety, security, maintenance/facilities, and compliance checksBe the first point of contact for residents and their queries, suggestions and concerns.Provide regular operational feedback and escalation items to the Community Business ManagerLiaise with a wide range of internal and external stakeholders, including but limited to - resident family members, contractors & suppliers and corporate office departmentsComplete general administrative tasks including but not limited to - email & phone communication, reception duties, auditing, and incident recording.Why Aveo?$75K + SuperPermanent full-time position with the opportunity to enter a growing sectorPaid Parental Leave and Purchased Annual Leave optionsTwo (2) additional ''All About Me'' leave days per calendar yearAnnual salary reviews and annual bonus incentive schemeEmployee Referral Program and Employee Assistance ProgramDiscounts to Health Insurance and Retail & Leisure partner providersOpportunities for further career progressionWhat youll bringPrior experience in a front-line operations or administration role (e.g. Hospitality, Hotel or Office Manager or similar)Strong people, communication and stakeholder skills with a self-motivated mindsetA passion for building on customer engagement, KPI improvement and resident satisfactionThorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)Who we areAs a leader in retirement living, with 30 years'' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we''re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We''re a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What''s nextApply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Be careful Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr