Job Title

Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards. Alongside our iconic boards, we develop and offer a timeless range of apparel and accessories.At McTavish we create and curate gear to get you out there more often, because you bring the joy of a surf with you onto land.Who we are afterWe are calling in a Retail Manager who has the creativity and energy to take the lead in our Brookvale store. This stoked individual will be naturally at home with people, surrounded by boards, fashion, hardware and surf history.A hands-on person who wants to get in there and lead the team from the front line, but entrepreneurial enough to host events, build foot-fall, loyalty and sales conversion, whilst working as part of our omni-channel offering.The specificsCommercially savvyAction orientated optimistic and solutions-focusedAn engaging and clear communicatorPassion for the surfing lifestyleRelevant education and training5+ years of relevant experience in sales or a related fieldWhat youll be responsible forDelivering the Customer ExperienceElevating customer service by providing thoughtful expertiseCurating the space via merchandising, conversation, furniture, F&B and musicProviding personalised product via the McTavish Custom board offerManaging the Product OfferManage store inventory to ensure the range is relevant and supports salesLiaise with the board and apparel team to provide customer feedbackCurate and order the third-party product offeringStore MerchandisingDevelop creative product displays in-store across all product categoriesBring our brand and product stories to lifeKeep the environment and displays fresh and interestingStaff TrainingFacilitate staff training sessions to inject product knowledge, expertise and storyProvide product testing opportunities to the team to increase product knowledgeFully induct staff into the store operation and ways of workingBusiness DevelopmentLiaise with the marketing team to implement a local area marketing programCreate and execute an event schedule to build store awareness and communityBuild the McTavish presence in the local community and industryPeopleRecruit and induct store staff as requiredManage a roster for the store including casual members of retail staffConduct staff performance reviewsSystems and ProcessesEnforce procedures for all retail functions via an operations manualEnsure sales, stock processing and data entry in POS system are accurateManage stock levels and conduct rolling stock-takesReportingProvide a weekly report on retail operationsHelping shape the future of an iconic Australian surf brandOngoing development opportunities in your area of interest as it relates to your positionMcTavish apparel and hardgoods annual creditAccess to McTavish sample sales, discounts on partner brands and events #J-18808-Ljbffr