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Join to apply for the Customer Service Specialist - AU role at Arthrex APAC5 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist - AU role at Arthrex APACAttractive Base Salary and incentive structureAnnual cash allowances for health insurance & wellnessExcellent leadership, mentoring support with ongoing training & developmentGreat reward and recognition programsEnjoy complimentary lunches and free on-site parking as part of our workplace perks.Location: Frenchs Forest OR Arndell Park (3-4 days per week required in the office) + HybridGreat Place to Work Certified 2024/2025:Arthrex Australia and New Zealand is proud to be Great Place to Work Certified based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.About the role:An exciting opportunity for a customer service professional to join a Global leader in medical devices. In this fast-paced, high-performing team, you''ll play a key role in delivering customer excellence, whilst leveraging your analytical mindset and keen attention to detail to manage every aspect of the Order to Cash (OTC) cycle with precision and care.Reporting to the Customer Services Lead, you will play a pivotal role in ensuring seamless service delivery across the business. Your responsibilities will include processing and managing customer orders, responding to inbound enquiries from hospitals and internal sales teams, and overseeing consignment order logistics and returns.As part of our high-performing and collaborative team, youll also establish strong relationships with customers and work closely with both local and national Operations and Sales teams whilst engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.Essential Duties and Responsibilities:Purchase Order ManagementDemonstrated expertise in validating and accurately entering customer purchase orders, ensuring compliance with internal standards and customer requirements.Performance and ProductivityConsistently meet or exceed assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.Efficiently process customer orders using the Esker platform, ensuring all data entries uphold integrity, accuracy, and compliance with company policies.Order Confirmation and UpdatesVerify order details and proactively communicate updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.Backorder ManagementRegularly generate and review back-order reports to identify potential delays. Collaborate with customers and the Commercial Team to manage expectations and provide timely updates.Customer Inquiry ResolutionTroubleshoot and resolve non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.Inbound Call HandlingManage incoming customer calls with empathy and efficiency, aiming for first-call resolution and maintaining a high standard of customer service.Logistics CoordinationLiaise with third-party logistics (3PL) providers to coordinate deliveries, request Estimated Time of Arrival (ETA) updates, and obtain Proof of Delivery (POD) documentation.Work Schedule RequirementsAbility to work in a hybrid environment, typically 34 days in the office and 12 days remotely, as determined by business needs.Flexibility to work extended hours during peak periods, including month-end, quarter-end, and fiscal year-end, to ensure timely order processing and invoicing.Credit Processing and Billing Discrepancy ResolutionProcess credits and rebills in strict accordance with company policies and procedures.About the Requirements:Education and Experience:Minimum of 2 Years Customer Service Experience requiredDemonstrated experience in Order Processing and SAP is highly valued and strongly preferredKnowledge and Skill Requirements/Specialized Courses and/or Training:Strong analytical and problem-solving skillsEffective written and verbal communication in EnglishProven ability to collaborate and contribute within a team environmentProficiency in phone and computer use, with multitasking capabilities highly regardedHigh attention to detail, with the ability to perform under pressure and maintain urgency in a fast-paced settingMachine, Tools, and/or Equipment Skills:Intermediate proficiency in Microsoft Excel, including data entry and basic functionsSolid working knowledge of Microsoft OutlookAdvanced telephone handling skills, with experience in managing both inbound and outbound calls effectivelyAbout ArthrexArthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.Applicants must have full Australian work rights to be considered at this time.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and DistributionIndustriesHospitals and Health Care, Medical Equipment Manufacturing, and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Arthrex APAC by 2xSign in to set job alerts for Customer Service Specialist roles.North Sydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 6 days agoCustomer Service Specialist - Part-Time Fixed-Term ContractSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoConsumer Relations Coordinator - Part Time roleChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoCustomer Service Executive - Entry LevelSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoDouble Bay, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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