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HCLTech is one of the worlds fastestgrowing technology companies, with over 219,000 people in 54 countries. We bring digital, engineering and cloud capabilities to supercharge progress through industryleading solutions.We value diversity, creativity and passion, and we encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people.Role OverviewDesktop Manager (Deskside Support) Fulltime, Perm, Onsite, Australia & New Zealand. Reports to the Regional Deskside/Field Services Manager. English language proficiency is required.Key Responsibilities Oversee daily operations and project coordination for a team of 1 Team Lead and 13 PC support technicians across Canada and the US. Lead the development of metrics for efficiency, functionality and stewardship, implementing Continuous Improvement practices. Serve as an escalation point for critical situations and manage all aspects of team staffing, hiring and performance evaluations. Develop partnerships with other IS teams to ensure efficient and timely delivery of IT services. Maintain a current inventory of PC hardware, printer peripherals and software, and recommend hardware and software upgrades. Coach and mentor the team on Continuous Improvement principles, conduct huddles and provide regular performance updates. Manage support plans for Satellite PC Technicians and oversee Desk Side Project activities related to asset refresh, office relocations and department moves. Ensure Service Level Agreements are met, monitor staff work and efficiency, and act as an escalation point for any Desk Side related incident requiring management involvement.Qualifications Minimum 8+ years of management level experience, with 5+ years managing a technical team. Strong customer service experience and technical background, preferablyIL Foundation Certified. Proficiency in managing inventory, asset management and Continuous Improvement methodologies. Ability to coach, mentor and lead a diverse technical team.Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.Candidate Data Privacy Notice | HCL TechnologiesWe are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice.For more and to apply, please send your resume to [email protected]. #J-18808-Ljbffr