Job Title

At Park Lane, we dont just offer jobs, we offer opportunities. Youll join a passionate, family-run business where your work will support both our guests and our park teams, providing positive experiences all round. Heres whats in it for you: Loaded rate of $32.04/hour, with approximately 45 hours per week Work-life balance culture Generous staff discounts across all Park Lane Holiday Parks and A MazeN Things Career growth opportunities in a growing, supportive business Be part of a tight-knit, family-owned team where your ideas and personality matter A little bit about us: Park Lane is dedicated to creating more than just places to stay, we create experiences that inspire connection, joy, and lasting memories. Joining us means being part of a mission to enrich lives, whether through beautifully designed homes, vibrant retirement communities, or family-friendly holiday destinations. Since 1992, the Hellings family has built Park Lane on a foundation of exceptional service, quality, and attention to detail. We operate holiday parks across Victoria, offering accommodations and entertainment that wow families and provide welcoming lifestyle communities where seniors feel at home. At Park Lane, we dont just welcome guests, we create moments theyll remember. About the Role Are you a peopleperson who loves helping others plan unforgettable holidays? As a Guest Experience Officer, youll be at the heart of creating memorable stays for travellers. Based at our Head Office in Traralgon, youll handle phone and online enquiries from guests booking at any of our seven holiday parks. Youll use your enthusiasm, empathy, and problemsolving skills to ensure every interaction turns into a positive memory. Helping guests find the perfect stay, solving challenges, and providing seamless service from booking to checkout is your main priority. What Youll Do Handle incoming calls and online enquiries from guests looking for their next adventure. Stay up to date with room availability, rates, and promotions across our parks. Collaborate with park teams and management to fulfil special guest requests. Manage changes, cancellations, and urgent bookings calmly and professionally. Listen carefully to guest preferences and tailor their experiences for a personalised touch. What Youll Bring 2+ years experience in customer service or reservations Excellent communication skills and a friendly, confident phone manner Comfortable with booking systems and technology (Newbook experience highly regarded) A positive, solutionsfocused attitude and genuine love of helping others Ready to Join the Park Lane Team? If youre ready to create guest experiences worth writing home about, wed love to hear from you! Your application will include: Right to work in Australia Experience in guest services or administration Be careful Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr