Job Title

Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia Job Category Home Claims Consultant About us At Auto & General, were seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. Were Australia''s fastest growing and most awardwinning general insurance company, offering a wide range of products through our multiaward winning brand Budget Direct and partnerships with Coles Insurance, ING, Qantas and Virgin Money. What Youll Do Be a customer advocate: Serve as the primary point of contact, providing support and regular updates throughout the claims journey and building trust and rapport with customers. Be a problem solver: Review reports from builders, engineers and suppliers, make claims decisions based on findings and following the Product Disclosure Statement guidelines. Build relationships: Proactively resolve issues, handle conflicts with understanding and empathy and consistently act within the customers best interest. Be a team player: Collaborate effectively with colleagues, builders and suppliers to streamline the claims process and achieve optimal outcomes. Why choose us? Prime location: Our North Lakes office is surrounded by shops, cafes and restaurants within easy walking distance. Generous leave: Paid "ME" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave. Giving back: Workplace giving program that matches donations to registered charities. Growth and development: Internal development programs and access to a wide range of online courses. Exclusive perks: Discounts on Budget Direct products, access to the "Perks" app with many offers. Onsite amenities: Wellness spaces, nursing mother areas, and access to Sonder''s 24/7 safety, medical and mental health support service at no cost. Team spirit: Vibrant social team with events, annual celebrations and family fun days. Required Skills Exceptional customer service skills and a genuine passion for helping people. Strong written and verbal communication skills. Timemanagement and prioritisation in a fastpaced environment. Accountability and integrity handle sensitive information with discretion. Experience in a similar role is a plus but not required full training provided. Does this role sound perfect for you? If youre a dedicated and empathetic individual with a passion for helping others, we encourage you to apply! Click "Apply Now" to submit your application and take the next step in your career journey. We look forward to hearing from you. Be careful Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr