Job Title

Customer Service Representative Location: Maroochydore, Queensland, Australia Be among the first 25 applicants. About the role Were on the lookout for multiple Customer Service Representatives to join our Maroochydore Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a persons life. Become an integral part of a team where you''ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities. Day in the life of a Customer Service Representative Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problemsolving skills. You Love & Respect the Detail Accurately capture customer details and log interactions in our intuitive CRM system. Your skills to pay the bills Excellent communication and interpersonal skills, with the ability to build rapport with customers. Strong problemsolving & critical thinking abilities to address customer queries effectively. Commitment to delivering impressive customer service experiences. Flexible & adaptable to changing priorities in a fastpaced environment. You are computer proficient (and are keen to develop further we even have a comprehensive resource library built to help you). The must-haves Must be an Australian Citizen. Be 18 years of age at a minimum. Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm. At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you. Whats in it for you? Enjoy financial & nonfinancial incentives We celebrate & reward our team members as part of our highperformance culture. Career Growth We move at pace, so do our team members when it comes to career progression & development. This is a differentiator with a global footprint, internal career pathways are a lived reality. Health & Wellbeing We care about more than just your work. We empower our team with resources for a healthier, safer lifeboth on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. Employee discounts Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with wellknown brands. Employee Referral Program we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitallyenabled and datadriven company, but first & foremost we are peoplepurposeled. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. If you have previously worked in retail, hospitality, admin or a call centre we would love to hear from you as we value your transferrable skills! How to Apply? Click on Apply Now. Need adjustments for accessibility needs throughout our recruitment process please let us know. Were happy to accommodate. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self! Job Details Seniority level Entry level Employment type Full-time Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Probe CX by 2x. #J-18808-Ljbffr