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Location: Caloundra, Sunshine Coast of Queensland About Us: Home Care Assistance are leaders in the Home Care Industry. We strive for excellence and are committed to providing our Teammates with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company. Due to continued growth we are now looking for a Rostering Officer to join our National centralised rostering team based in Queensland. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. We lead with our Values: Passion - We are dedicated to our industry, always striving to improve and grow. We go the extra mile for our Members and Teammates, embracing change, seeking feedback, and continuously learning. Care - Compassion is at the heart of everything we do. We prioritise kindness, respect, and dignity in our interactions with Members and Teammates, fostering a supportive and inclusive environment. Team Excellence - Success is achieved through collaboration and accountability. We support one another, share knowledge, and create an open, respectful workplace where every voice is valued. This is a full time position based in our Caloundra Office our centralised rostering headquarters which supports clients within Sydney, NSW Central Coast and Sunshine Coast regions. This is an inoffice based position and the successful applicant will be delegated to our East Sydney Region Rostering Team. Responsibilities of the Role Maintain precise records of rosters and attendance. Act as the vital conduit between the organization, our dedicated care workers, brokerage services and our valued clients. Skillfully manage roster queries, urgent shift changes, and filling vacant shifts promptly whilst maintaining client choice and compassion. Monitor carer hours diligently to ensure compliance with SCHADS industry standards and legal obligations. Provide consistent and responsive communication via phone and email to clients, staff, and agencies. Produce seamless published rosters for our carers 2 weeks in advance in accordance with SCHADS and Part Time employee contractual obligations. Use your unique skills and problemsolving abilities to match carer with client to ensure quality and safe care is provided. Report directly to the Rostering Team Leader workforce utilisation concerns. Provide insight and reporting of staff utilisation, overtime, monitoring of service request and vacant visit planner. Delegate tasks and conduct morning huddle with your dedicated customer service officers. Manage your delegated region''s schedules and maintain strong working relationships with care partners, care workers, customer service officers and external providers. Provide oncall coverage for afterhours roster as needed (approximately one evening every 6 weeks). Why Work with Us? At Home Care Assistance Sunshine Coast, we understand that a positive work environment leads to the best outcomes for our members. Heres what you can expect from us: Sunshine Coast Location Live and work on the beautiful Sunshine Coast. Professional Growth Ongoing training, development opportunities, and career progression within our growing company. Supportive Team Environment Collaborate with a passionate and energetic team, committed to delivering excellence in care. Recognition Each year, we hold an Awards evening to celebrate our amazing staff and carers. Birthdays Off We offer a day off on your birthday because we believe in celebrating our team members. What Attributes Youll Bring We are looking for someone who shares our passion for care and is driven to make a meaningful impact. The ideal candidate will have: Aged Care and/or Disability Services Experience While formal qualifications in aged care are desirable, they are not compulsory. What matters most is your dedication and experience in the field. Customer Service Skills Ability to communicate effectively and deliver highquality service. Exceptional communication abilities, both written and verbal. Attention to Detail Highlevel administrative and organisational skills. Strong problemsolving prowess coupled with sharp analytical skills. Commitment to Excellence A strong commitment to meeting and exceeding care standards. Selfmotivation, organisational prowess, and a resultsdriven mindset. Alignment with Our Values Passion, Care and Team Excellence. Preferred Experience Prior experience in scheduling and/or the aged care sector is highly valued. Candidates will be evaluated based on merit upon submission. If you have a background in healthcare, shiftbased scheduling, aged care, disability, or the community sector we encourage you to apply. Apply Now Ready to make a difference in the lives of others? Please send your Resume and cover letter through the Seek portal addressed to our Rostering Team Leader Jacqui Fletcher. #J-18808-Ljbffr