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Full time position located in TorrensvilleExtensive training and support to ensure your successDiscounted food, travel, movie tickets, entertainment, gym memberships + moreThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.Opportunities with us are for the taking!The RoleThe purpose of this role is to manage the day to day activities of the entire office function ensuring our customers are serviced effectively and timely whilst maintaining and developing good customer relationships.Key ResponsibilitiesSupport, advise, mentor and train staff as required to ensure maximum productivity is achievedEnsure all staff are aware of all new product lines and relevant product issuesEnsure that the office administration functions are being undertaken in an accurate and timely manner, including manage the banking, receipting and payrollOverseeing the inputting and invoicing of customer orders into MFG ProEnsure customer call lists remain current at all timesEnsure front counter / customer pick ups are serviced in a professional and courteous mannerFollow-up on any customer complaints or issues as a matter of priority, liaising with key stake holders to ensure a quick and effective resolutionKey Competencies, Skills and QualificationsSignificant previous management experience in a similar roleExperience in food services, warehousing and distribution industry is advantageousReliable with good time and organisational skills including the ability to manage own workloadAbility to be assertive and work under pressureDriven to achieve set goalsCustomer focused with an eye for detailExcellent phone manner, verbal and written communication skillsSolid data analysis and excel experienceWhat PFD is Offering the Successful CandidateWe are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).Please submit your application (cover letter and resume) via the apply now link belowAs part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.Please note: We do not accept unsolicited CV''s from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV''s sent directly to Line Managers.PFD Food Services is an Equal Employment Opportunity employer #J-18808-Ljbffr