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Animal Care and Customer Service Attendant - Dakabin November 25, 2025 About RSPCA Queensland For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 96% of our lifechanging services. Our Mission: Together We Change Lives, And That Includes Yours. About the Role Were looking for a compassionate and reliable Animal Care and Customer Service Attendant to join our team at RSPCA Dakabin. In this handson role, youll help care for animals in our shelter supporting their wellbeing through daily husbandry, enrichment, and bestpractice animal care. Youll also play an important part in providing excellent customer service to visitors, adopters, and volunteers. No two days are the same here youll balance time caring for animals with admin, data entry, and supporting community engagement activities that make a real impact. What Were Looking For Youre a caring, motivated team player who thrives in a handson environment and finds purpose in helping animals and people alike. Youre comfortable switching between physical work and customer interactions, and you bring a calm, focused, compassionate approach to everything you do. What Youll Do - Provide daily care, enrichment, and exercise for animals in our shelter. - Assist with animal intake, health checks, vaccinations, and adoptions. - Respond to public and internal enquiries (in person, phone, and email) with empathy and professionalism. - Support volunteers by providing guidance, training, and daytoday direction. - Perform general administrative duties, including accurate record keeping in ShelterMate, Microsoft 365 (Teams, Word, Excel, Outlook), and Google Sheets. - Process all RSPCA animal intakes and outcomes, including surrenders, adoptions and reclaims. - Support councilrelated animal processing (strays and courtholds) in council systems when authorised and required. - Ensure all animals and facilities are maintained to the highest standard of cleanliness and welfare. - Assist with transport, fundraising events, education visits, and community activities. Please note: Flexibility in hours and days is required. From time to time, you may be asked to cover additional shifts to support operational needs. What Youll Bring to the Role - Experience in animal handling and husbandry (shelter or vet environment preferred). - Strong communication and interpersonal skills. - Good computer literacy (Microsoft 365 suite and Google Sheets). - Excellent time management and attention to detail. - Physical ability to perform animal care duties, including manual handling up to 10 kg. - A genuine passion for helping animals and people, aligned with RSPCA QLDs mission and values. Why Join Us? - Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services. - Employee Perks: From free onsite parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, weve got you covered! You can also adopt a new furry friend with free adoption options. - Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set. - PurposeDriven Impact: Be part of a missiondriven organisation where every task makes a tangible difference to animal welfare. Interested? If this sounds like the perfect opportunity for you, apply today! Successful candidates will be required to undergo a Police Check for the safety and wellbeing of the community, staff, and animals. A preemployment medical assessment may also be required. RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity. Did you know Over 3,000 Volunteers help RSPCA Qld every year. Share this fact. Help all creatures great and small by making a monthly or single gift. Your support will help us to continue to rescue, rehabilitate and rehome animals every day. Without our valued volunteers, RSPCA Qld would not be able to help the many abused, abandoned and injured animals that come into our care every year. Our goal is to find safe, loving homes for the many animals in our care. Why not take a look at the beautiful animals waiting patiently to find a home now? #J-18808-Ljbffr