Job Title

Join to apply for the Knowledge Management Specialist role at Cbus Super Fund.Get AI-powered advice on this job and more exclusive features.Created by workers, for workers, Cbus Super is one of Australias most successful Superannuation funds. For four decades weve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund weve been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.About the roleIn this newly-created role, you will assist in the design, implementation and ongoing development of Cbus cloud-based Knowledge Management platform. You will collaborate with stakeholders across all levels in our Member and Employer Experience business unit to build and deliver a single source of truth for all our front line and operational teams, with the objective of ensuring a consistent and seamless member experience.Accountabilities and ResponsibilitiesArchitecture design of the Knowledge Management solution in accordance with information design principlesCollaborating with Subject Matter Experts to create clear, concise Knowledge Management content and artefactsEnsuring content complies with legislative, regulatory and business requirementsEngaging with stakeholders across the business unit to increase understanding of correct utilisation of the platform and maximise adoptionManaging the ongoing pipeline content requests driven from various stakeholder/business units to ensure content is purposeful and accurateEnsuring knowledge content is accurate and current through the completion of regular review cyclesExperience and QualificationsYoull bring:Previous experience in implementation of a Knowledge Management platform combined with a deep understanding of Knowledge Management technologyExperience in a highly regulated industry. Superannuation is ideal, but financial services / Health Insurance / Banking / Government would also be well regardedExceptional attention to detail and written communication skillsStrong interpersonal skills; the ability to engage people across all levels and manage conflicting prioritiesExperience in service led design principles would be an advantageIf youre passionate about detail and accuracy in knowledge management and are looking for an opportunity to design, build and implement a platform from the ground up, we look forward to hearing from you.Belong at CbusWe value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. Were looking for people of all genders, races, nationalities, orientations and of all abilities to join us.Were keen to hear from youIf youve read through the requirements of this role and you feel like you havent fully met the criteria, we would still encourage you to apply. If you require assistance with your application, please contact our Talent Acquisition Team via [email protected] to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website: cbussuper.com.au/careersApplications Close: Tuesday, 2nd SeptemberThis is a full-time position based in MelbourneAgencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, thank you.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and Training #J-18808-Ljbffr