Job Title

National Customer Service Manager - West FootscrayRole: National Customer Service ManagerLocation: West FootscraySalary range: Up to $210,000 including super + bonus opportunityAbout GrainCorpGrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.Role overviewAs the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role oversees customer service operations nationwide, ensuring timely, accurate, and professional support for customers.ResponsibilitiesLead and manage the national customer service teamDevelop and implement service strategies and processes to improve customer satisfaction, loyalty and retentionOversee customer service operations nationwide to ensure timely and accurate supportUtilise CRM tools to manage customer interactions and dataCollaborate with cross-functional teams to enhance service deliveryKey qualificationsProven experience in a customer service management role, preferably within the agribusiness or related industryExperience using a CRM for customer serviceStrong leadership and team management skillsExcellent communication and interpersonal abilitiesAnalytical mindset with the ability to interpret data and make informed decisionsCustomer-focused with a passion for delivering outstanding serviceCollaborative approach to business decision-makingWhat we offerHybrid work and flexible leave options including birthday leaveFamily Inclusive Workplace accredited employerSupport for balance, care and flexibility in every careerEmployment detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Customer ServiceIndustries: Food and Beverage Manufacturing, Wholesale Import and Export, and Transportation, Logistics and StorageReady to apply? Its simple submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. Were looking forward to getting to know you! #J-18808-Ljbffr