Job Title

Customer Service Contracts Administrator Customer Service Contracts Administrator Wholly owned & highly respected group of companies Full Time Opportunity High Growth Company Tyree Transformers is at the forefront of Australian manufacturing, delivering world-class Transformers, Substations, and Switchboards. Our #Future Ready products are widely used wherever electricity is generated, stored, transmitted, distributed and applied. As the energy transition accelerates, so do we. Our solutions are critical to renewable power generation, battery storage, and the electrification of industry and society, including the rapid expansion of EV fast charging. With significant investment in cuttingedge machinery and facilities, were ensuring Australianmade innovation stays ahead of the curve. We take pride in our heritage and are driven by the future. For over 40 years, weve powered the Southern Highlands, providing opportunities for generations of local families many of whom have been with us for over 35 years. Team Tyree is committed to providing stable, longterm careers and developing local talent. As the largest private employer in the region, we dont just build worldclass products we build careers and communities, with purpose for a stronger future. Tyree proudly operates to solely support the charitable works of the Tyree Foundation. About the Role We are looking for aCustomer Service Contracts Administratorwho brings energy and cando attitude that matches our growing business, aligns with Team Tyree and the family values that underpin everything we do. With a natural flair for building relationships, you will be a team player, able making things happen, supporting customers and administering their daytoday requirements. Whilst this role will suit an experienced Administrator, we will consider candidates who demonstrate the aptitude to learn and grow their skills to meet the required duties. Candidates from Southern Highlands and Narellan are encouraged to apply. Key Responsibilities: Day to day customer service administration and telephone enquiries. Communicate professionally with customers in administrating orders. Provide system generated quotes as required Process Sales Orders and provide Order Acknowledgements Manage and keep records of contract communications and documentation. Prepare despatch paperwork and invoice daily orders, Arrange transport to customer locations including overseas, coordination of container shipments and work with export providers to provide delivery notifications to clients. Record and monitor Nonconformance reports in line with customer expectations. Generate, coordinate, and distribute reports and other contract documentation as required by customers. Monitor Contract KPIs for relevant customer contracts. Monitor monthly production sales targets and report to CS Manager on progress Liaise professionally between internal sections of our business to ensure customer expectations are communicated and customer order status updates are provided on a regular basis. Follow company processes to see all documentation and communication is recorded and filed in line with company procedures. About You To be successful in this role, you will have qualifications in an engineering discipline or equivalent and be able to demonstrate the following: Demonstrate excellent written and oral communication and interpersonal skills High level of accuracy and attention to detail in data entry Previous Project Customer Service Administration experience would be beneficial Proven ability to organise and prioritise workload, meet deadlines and work in a highvolume work environment High level of PC skills, including software Microsoft Word, Excel, PowerPoint and Outlook Experience working within a ERP/MRP software platform Positive and proactive work ethic Strong problems solving and negotiating skills Ability to work in a small teambased environment & the ability to selfmanage your workload Previous experience within manufacturing and export & logistical environment would be an advantage. Why Join Us A business with a strong brand, significant growth opportunities aligned to the energy transition to nett zero, and a proven product range A business which operates solely to support the philanthropic works of the Tyree Foundation including medical research and their national engineering scholarship program across Australia and New Zealand universities Highperformance culture balanced with flexibility, respect, strong team culture all underpinned by family values Your Rewards Competitive annual salary Free EAP/Counselling Services available to all employees Real and achievable career development available for driven and motivated candidates Tyree encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English. If you have working rights in Australia, we look forward to you applying for this position through the link in SEEK and upload an updated resume or email directly ***********@tyree.com.au #J-18808-Ljbffr