Job Title

Choose your language to discover our extraordinary world Please select your preferred language from the drop-down menu below. Guest Experience Ensure the front office team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Ensure IHG One Rewards, Ambassador, VIP and return guests are welcomed, recognised and receive benefits and treatments in-line with brand standards Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies People Assist in the management of daytoday staffing needs, planning and assigning work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance recognise good performance Educate and train team members in compliance with federal, state and local laws and safety regulations Ensure colleagues are properly trained and has the tools and equipment to carry out job duties Assist Management with induction, onboarding, training, and development of colleagues as a part of the Performance Management Cycle Financial May be required to assist in preparing annual rooms operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management Assist in the night audit function and preparation of daily financial reports Working with Management, develop plans to increase occupancy and ADR through walkins and uspselling at the front desk Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel Always follow governmental regulations and company policies and procedures Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives Facilitate the reporting of workplace hazards to the person(s) who can implement corrective action Report injury or illness arising from workplace activities What we need from you Bachelors degree / higher education qualification / equivalent in Hotel Management/Business Administration 3+ years of Front Office/Guest Service experience including management experience Communication skills guest will need to come to you with concerns as well as compliments, so youll be easy to talk to Your problem solving skills will turn issues into opportunities so every guests leaves with great memories Compliant hold current Responsible Service of Alcohol, SA Responsible Persons Badge, First Aid & CPR. You will be responsible to renew in line with industry standards Flexibility night, weekend and holiday shifts are all part of the job Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr