Job Title

Hinterland Toyota has a rare and exciting opportunity for a results-driven, motivated Service Manager to lead our dynamic, tight-knit team at Beaudesert. Were looking for someone with a strong foundation in the automotive industry, proven leadership experience, and a genuine passion for delivering exceptional customer service. Youll be someone who can inspire high performance, drive team engagement, and lead by example in a fast-paced environment. As part of one of Australias most trusted automotive brands, youll be joining an award-winning Toyota dealership that has proudly served the Gold Coast and Scenic Rim regions for 40 years. With continued growth across our group, were committed to developing our people and promoting career advancement from within. At Hinterland Toyota, we pride ourselves on our customer-first philosophy and are committed to fostering a positive, collaborative, and supportive workplace culture. We want to hear from you if you''re seeking a rewarding career with great people and scope to grow. About the role Reporting to the General Manager, you will be applying your leadership skills to drive the day-to-day operations of the Service Department. Our duties include, but are not limited to: Lead, manage, and support the Service Department landscape. From service advisors at the front of the house to apprentices and technicians in the workshop. Ensure a seamless, positive customer experience by your teams from the initial vehicle check-in to the vehicle''s collection. Drive department profitability and achieve set performance KPIs. Ensure a customer-first approach is applied to your teams on-show culture, effectively addressing and rectifying customer concerns promptly. Cultivate and maintain a safe working environment, ensuring the correct operation of tools and specialised equipment, and the practice of all 5s principles. Collaborate with Workshop Controller to ensure efficient workshop scheduling, technician efficiency and quality standards are maintained and mitigated. Coach, drive, and performance-manage teams, creating a collaborative team environment and supportive work culture to ensure retention and development within the department. Work to ensure the department standards align with our Toyota For Life framework guides and mirror the high standards required of the Toyota brand. Be the lead in fostering a positive team culture and excellent working environment for your teams. Qualifications Proven leadership experience ideally within a franchised Dealership or Large Workshop. An automotive or Truck mechanical background is essential. A Genuine passion for delivering an exceptional customer experience. Ability to problem solve, work well under pressure, and execute excellent time management. Be agile, flexible, and adaptable within a fast-paced environment. Excellent written and verbal communication and sound computer literacy. Operate with a high level of Integrity and lead by example. Professional presentation. Benefits Attractive salary package and rewarding bonus structure. Company vehicle. Monday to Friday work week 7am 5pm, no Saturdays required. Social Club. Access to the Toyota Employee Assistance Program (myEAP), which offers free, professional, and confidential psychological services that can be used for any personal or work-related issues, and to improve your general wellbeing. Nutrition, exercise physiology, and financial advice services are also available through myEAP. Ongoing training and support. Excellent long-term career opportunities to progress and develop within our growing Dealerships across the Gold Coast and Scenic Rim. If you are committed to advancing your career within the automotive industry and believe you would be an exceptional fit for our dealership and team culture, we invite you to connect with us and submit your application and cover letter. Please be assured that all applications will be handled with the utmost confidentiality. Only shortlisted candidates will be contacted for further discussions. We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace. #J-18808-Ljbffr