Job Title

Sydney Create the merchant experiences that power Zips growth and shape the future of how millions of customers and merchants connect Bring deep senior product management experience, ideally in B2B environments, with a track record of building commercially impactful products Hybrid working from our Sydney office, with the flexibility you need to do your best work Write your story with a career at Zip Join Zips Product team, where we obsess over building simple, transparent and intuitive experiences that help customers shop with confidence and empower merchants to grow. Our teams pair customer insight with crossfunctional collaboration to deliver products that make a real impact across Australia and New Zealand. As our Senior Product Manager for Merchant Growth and Engagement, you will shape the journeys that define how Zip and our merchant partners work together. Youll uplift the merchant value proposition, drive onboarding conversion, remove operational friction and create an ecosystem where merchants can offer Zip products seamlessly. Your work will touch merchant dashboards and internal systems, influence crossfunctional delivery across Engineering, Marketing, Risk, Data Science, Compliance and Operations, and directly drive measurable commercial outcomes. What youll own Define and deliver the vision for merchant growth, designing and enhancing merchant onboarding, transactions and support experiences to drive acquisition and satisfaction. Partner with Product Design to craft compelling, compliant and intuitive merchant experiences, translating these into clear engineering requirements and guiding teams through delivery. Collaborate with Engineering, Marketing, Commercial, Risk, Compliance, Data Science and Operations to deliver scalable and merchantcentred solutions that balance speed, safety and commercial outcomes. Use data, experimentation and research insights to diagnose friction, prioritise improvements and validate impact. Own key metrics across onboarding quality, repayment performance and account engagement, ensuring forecasting, visibility and clear communication of trends. Champion customerfirst and compliant merchant experiences in partnership with Legal, Risk and MX teams. What youll bring to the team 5+ years experience in product management within fintech, financial services, lending, payments or other regulated environments Proven success designing and optimising merchant journeys across onboarding, repayments, account management, risk decisioning or lifecycle engagement Business acumen with an understanding of the closed loop flywheel and the levers that drive merchant and customer engagement Analytical depth, with the ability to translate insights into highimpact product opportunities Comfort operating within complex technical and operational ecosystems, collaborating with engineering, risk, data and compliance teams to deliver outcomes at pace Structured product craft across discovery, experimentation, prioritisation frameworks and iterative delivery A mindset that embraces AI and new tools to adapt, learn and grow. An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles. Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game What youll get in return As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with handson experience, broader responsibilities, or the buzz of seeing your work impact customers faster. Zip is a place where youll get out exactly what you put in. When you join the team, well do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen. Youll also receive: 25 days paid leave annually, including birthday leave and quarterly wellbeing days 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers Family support policies including miscarriage bereavement leave and domestic violence leave Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing 2 days paid volunteering leave per year Feefree Zip products, and discounts with Zip merchant partners Team social events, epic offices, free breakfast daily, and weekly free lunches Be a part of a team that reflects the diversity of our customers We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, were committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience. And finallyget to know us Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, peoplecentred products that bring customers and merchants together. Operating in two core markets Australia and New Zealand (ANZ) and the US, Zip offers pointofsale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. Were proud to be a valuesled business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do. Building for Diversity, Inclusion and Balance (ANZ) At Zip we are passionate about building for diversity, inclusion and balance so we can bring out the best in all Zipsters; existing and new. That''s why we have launched a dedicated DEI strategy called "Building for Balance". To help us achieve this were committed to continuously monitoring our progress, learning from our people and trying new things so we can build a truly diverse and inclusive team. We would love your help by taking part in this anonymous survey which will help us evaluate our efforts. This is completely voluntary and not taking part will have no impact on your job application. All information is anonymous and not connected to your name or job application and will be kept secure and used solely to evaluate our diversity and inclusion programs. By answering this survey, I give my consent for Zip to process this data. ``` , #J-18808-Ljbffr