Job Title

Role DescriptionThis role can either be part time or full time depending on the experience and capabilities of the candidate. The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention.ResponsibilitiesDrive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers'' business.Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums.Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective clients.Support follow-up and marketing activities related to prospective clients.Required CapabilitiesEnergetic and positiveOrganised and detail orientatedExperience within retail/FMCG industries essential; ideally with a background in client management, professional services, project management, and/or a combination of account, category management and revenue growth managementExperience selling and negotiatingA good network within FMCG is a bonusFully capable across Microsoft Office suite; tech savvy with ability to discuss software and AI developments; PowerBI skills will be helpfulWhat else you''ll bringA positive, can do attitude and growth mindset, with high levels of energy and motivationA focus on delivering client solutions and an obsession with helping clients achieve tangible outcomesA willingness to learn, comfort with ambiguity, and drive to become a crucial enabler of growth for a scale-up businessStrong interpersonal skills and ability to integrate into a busy but talented teamWhat you''ll getBase salary plus open-ended bonus linked to client retention and growth; note a high percentage of earnings will be tied to client retention and new client acquisitionOpportunity to earn significantly more than equivalent corporate roles, linked to successChance to be part of a scale-up business and benefit as the company expandsFlexible working with a distributed team; occasional in-office meetings in Drummoyne, Sydney; remote work from anywhere, including MelbournePotential for hybrid work with other interests (non-competitive)Option for part-time work (23 days per week) or full-time if preferredAutonomy to shape the role as the business growsPotential for future international expansion and travelOpportunity to learn from two experienced founders with deep FMCG knowledge and a broad networkSeniority level: Entry levelEmployment type: Full-timeIndustries: Business Consulting and Services #J-18808-Ljbffr