Job Title

Great Ocean Road Coast and Parks Authority Torquay VIC About the Great Ocean Road Coast and Parks Authority The Great Ocean Road Coast and Parks Authority is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australias most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, the Authority was created to address the complex and fragmented management of the coastline and ensure the longterm conservation of this iconic landscape. GORCAPA is responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshore stretching along 355 kilometres of stunning coastline. This includes highprofile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments. At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region. GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come. About Commercial and Visitor Economy Team The Commercial and Visitor Economy Team are responsible for the management and growth of revenuegenerating work streams within GORCAPA. A portion of GORCAPAs income comes from issuing leases, licences and permits for various commercial and oneoff activities and events along the coast. Purpose of the position Administer the issuing and management of Tourism Operator Licences (TOLs) for organised tour or recreational activities for commercial purposes on land managed by GORCAPA. Support the management of TOLs, fostering strong relationships with stakeholders and maintaining an exemplary level of customer satisfaction. Ensure positive customer experiences, supporting facilitation of Crown land under the management of GORCAPA as identified in the Crown Land Utilisation Plan. Primary responsibilities Manage enquiries and support the facilitation of the correspondence process for Tourism Operator Licences. Manage TOL requests endtoend, including trip record reconciliation, invoicing, licensing and preparing all required documentation in line with GORCAPA and State Government policies. Review all TOL applications and determine that all requirements of the agreement have been met before submitting grant and purpose applications and/or issuing licences. This may include negotiating special conditions (exclusion zones, capacity restrictions, timing restrictions etc). Assess required licence documents such as risk management plans, insurances and operating procedures and determine if satisfactory. Assist in the development and maintenance of standardised TOL procedures, review performance and recommend future improvements as required. Ensure that all licensed activities on GORCAPAmanaged land are safe and consistent in upholding GORCAPA goals and land manager obligations. Ensure TOL holders comply with the OHS requirements of GORCAPA as detailed in relevant policies and procedures. Arrange requested internal support from TOL holders. Manage community relationships by providing customer service, education and information to community stakeholders on the procedures relating to TOLs and the associated regulations. Make recommendations for policy updates for the licensing of GORCAPA facilities and spaces. Convey TOL and other licence information as necessary to internal GORCAPA partners and the public in a clear and concise manner, conducting licence meetings with internal stakeholders as required. What we''re looking for? Demonstrated experience (3+ years) in similar administrationbased or customer service roles, within public sector preferred. Experience collaborating with commercial businesses, community groups, and volunteers. Experience working with Crown Land Legislation and Regulations (Desirable). A certificate, diploma or tertiary qualification in Tourism, Commercial Operations, business administration or event management. About you? Excellent communication skills, including an ability to communicate with people from a broad range of backgrounds. Strong interpersonal people skills, with the ability to foster and maintain effective relationships with both internal and external stakeholders. Ability to interpret and follow guidelines including organisational policy and processes, regulations governing the use of specific facilities and unique use licence processes and regulations. Strong organisational and timemanagement skills. Knowledge of government processes including OHS requirements. Applications require A current resume Applications for this position close at 9am, Friday 9 January. To learn more about this position, please visit: Work with us! to obtain a copy of the Position Description. Everyone is welcome at the Authority: At the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. #J-18808-Ljbffr