Job Title

Novacare Community Services Carrington NSW Full time role with monthly RDO working with an industry leader. An opportunity to expand skills and knowledge. Competitive Salary including NFP Salary Packaging Convenient location with on-site parking Assistant Care Partner Are you enthusiastic, organised, and passionate about supporting older people to live independently at home? NovaCare is growing, and were looking for a friendly and motivated Assistant Care Partner to join our busy Home Care Package team! In this fast-paced and rewarding role, youll be the right-hand to our Care Partners, helping to coordinate services, engage with participants, and keep our care delivery running smoothly. Youll play a vital part in providing exceptional support ensuring our participants receive timely, personcentred, and highquality care. If you thrive in a supportive team environment, enjoy helping others, and want a role where every day brings new opportunities to make a difference, this is the role for you! About the Role What you will be doing - Supporting Care Partners is the provision of consistently highquality services that are customer focused, fulfil requirements and exceed expectations to ensure that NovaCare participants are satisfied and retain NovaCare as their service provider of choice. Developing and maintaining good relationships with relevant staff to ensure optimum outcomes for participants. Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality standards. Ensure that service requests are submitted accurately and in a timely manner, work collaboratively with the scheduling team to resolve any scheduling issues or concerns. Work collaboratively with Care Partners and Clinically Qualified Care Partners to follow through on care instructions and service coordination. In line with escalation protocols promptly elevate clinical concerns or changes in participant condition to the Care Partner or Clinical Care Partner. Identify opportunities for innovation and take personal responsibility for continuous improvement and quality of own work. Maintain own professional development in line with the requirements of the role in accordance with current standards. About You What you need to succeed - A passion for exceptional customer service, and a motivated to achieve exceptional customer satisfaction scores through consistently meeting and exceeding expectations. Ability to build rapport, establish relationships and adapt communication style to suit different audiences. Demonstrated ability to balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. Sound digital skills, including data entry and CRM/care system use. Willingness to be responsive and flexible, demonstrated recognition of the demands of a customer driven service delivery model that empowers choice. Resilience, adaptability and initiative in a fastpaced environment. Minimum Certificate III or above Aged Care, Community Services, or relevant fieldor equivalent experience. Experience in administrative support, care services, or clientfacing roles in aged care, disability or community settings. Demonstrated administration experience and attention to detail. What We Offer Maximise your takehome pay with NFP salary packaging-$15,900 tax free + $2600 in Meals & Entertainment Card. Opportunity for training and career advancement. Access to Employee Assistance Programs. Uniform and full PPE supplied. Paid First Aid and CPR refresher Courses. Novacare offers staff access to inhouse and online training programs. Paid Bonus Schemes like Refer a Friend. Supportive, positive team environment. Rostered Day off per month. About Us NovaCare Community Services Limited is a Hunter based, not for profit organisation that has been recognised for leading the state in excellence in aged and community services. We are focused on the whole of life approach for our customers health and happiness and staying connected with their community. How to apply If you meet the above criteria and you''re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you! Interviews will take place on a rolling basis and applications will close when a suitable candidate is identified so dont delay in submitting your up-to-date CV. For a confidential discussion about the role, contact Katy or Sophie on1300 363 654. We are an Equal Opportunity Employer, proudly welcoming people living with a disability,people from diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. #J-18808-Ljbffr