Job Title

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000 staff and 600 volunteer staff are committed to high quality services and care. Uniting AgeWell provide a workplace culture based on theBEST philosophy Believe, Excel, Support and Trust underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org Why choose Uniting AgeWell - Ningana? Easy to access with public transport andfree on/off site parking Be part of a respected, values-driven organisation making a real impact in aged care Thrive in a supportive, inclusive culture built on kindness, respect, and innovation Access ongoing learning, development, and career advancement opportunities Salary packaging benefit up to $15,900 + $2,650 annually Enjoy a workplace that celebrates diversity and encourages you to be your best About the role As the Concierge/LiveWell Admission Support at Uniting AgeWell, youll be the welcoming face and first point of contact for residents, families, visitors, and staff. This pivotal role ensures a smooth, positive experience from initial enquiry through to admission, supporting both our customers and internal teams Customer Engagement: Greet and assist residents, families, visitors, and staff, providing tours and responding promptly to enquiries to create a positive first impression Admissions Coordination: Manage the admissions process, ensuring all documentation is completed accurately and on time, and support the LiveWell Advantage program by tracking contracts, billing, and compliance Collaboration: Work closely with internal teams including Administration, Lifestyle, Hospitality, Admissions, and Finance to ensure seamless admissions and accurate record-keeping Resident Support: Provide ongoing support to residents, maintain their privacy and independence, and proactively follow up to ensure satisfaction Continuous Improvement: Promote a culture of safety, compliance, and continuous improvement, participating in audits and quality reviews as needed Reception & Administration: Maintain accurate databases, manage reception duties, and ensure security protocols are followed This initially is a 12 month Fixed Term opportunity working full time at our Ningana Facility in Sorrell, Tasmania with the potential to extend bond the initial term. About you This is the place for you if you have: Experience within the Aged Care sector or Community Care desirable Excellent customer service and communication skills Ability to relate to a diverse range of people with empathy and professionalism Strong attention to detail and ability to manage competing priorities Proficiency in Microsoft Office and database management Flexibility, initiative, and a willingness to be the go-to person on site Excellent proficiency in computer applications including Microsoft Word, Excel, Access and Outlook Thrive in a team and also appreciate the one to one interactions Are committed to being part of a workplace culture based on the BESTway of life (Believe, Excel, Support and Trust) Essentials for working in Aged Care A current Working With Vulnerable People card Current and ongoing flu vaccinations Ability to pass a national police clearance and NDIS Clearance Make a positive difference in your community apply now! Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role. You can access the position description here: Concierge and Livewell Admission Support PD.pdf For more information please contact the Recruitment Team at ***********@unitingagewell.org. Please note the position and location. Only shortlisted candidates will be contacted. We look forward to hearing from you! #J-18808-Ljbffr