The Chief Customer Officer is responsible for shaping and leading Jacana Energys customer strategy at the executive level, ensuring a seamless, innovative, and customercentric experience across all touchpoints. As a key member of the Executive Leadership Team reporting directly to the CEO, this role represents the voice of the customer and oversees all customerfacing functions, including brand, marketing, internal and external communications, call centre operations, billing, credit management, and the Products Team. With the energy industry undergoing rapid transformation, the Chief Customer Officer plays a pivotal role in driving service innovation, quality assurance, continuous improvement, and engagement strategies that strengthen Jacana Energys connection with the Northern Territory community.Contract: Up to 4 years. #J-18808-Ljbffr
Job Title
Chief Customer Officer