Job Title

Top End Visitor Information Centre Manager The Visitor Information Centre Manager is responsible for the overall leadership, performance, and daytoday operations of the Top End Visitor Information Centre (VIC). This role plays a critical part in delivering exceptional visitor experiences, driving sales outcomes, and representing Tourism Top End and its members at the frontline of the regions tourism industry. As a key member of the Associations management team, the role leads and inspires a highperforming team to provide accurate, engaging, and memorable visitor servicing while ensuring strong operational and financial performance. About the Role This is a handson leadership role at the frontline of the regions tourism industry, responsible for delivering outstanding visitor experiences, driving sales performance, and leading a highperforming team. Reporting to the Deputy General Manager, you will: Lead and manage the daily operations of the Top End Visitor Information Centre Inspire, train, and develop a customerfocused team and volunteers Deliver exceptional visitor servicing and accurate destination information Drive sales, bookings, and retail performance for Tourism Top End members Ensure fair and equitable representation of member products and services Oversee operational, financial, and compliance requirements Maintain a welcoming, engaging retail and visitor experience Represent Tourism Top End at industry events and networking opportunities Manage a sevendayaweek operation, including rostering and staffing About You Youre a confident leader who thrives in a publicfacing, fastpaced environment and genuinely loves tourism. Youll bring: Proven experience leading a customer service, tourism, hospitality, or retail team Strong knowledge of the Top End region (or the ability to learn it quickly) Exceptional customer service and communication skills Sales and commercial acumen, with experience meeting targets Sound understanding of workplace relations and staff management Strong organisational and computer skills The flexibility to manage a sevendayaweek operation Why Join Us? Lead one of the Top Ends most important visitor touchpoints Work at the heart of the regions tourism industry Influence visitor experiences and support local tourism operators Join a passionate, supportive team committed to showcasing the Top End Visa sponsorship is not available. Applicants must hold permanent, unrestricted working rights in Australia. #J-18808-Ljbffr