Job Title

Agency : Local Government, Industry Reg and Safety, Dept of Cannington WA This is a Senior Executive Service (SES) role with an attractive remuneration package for a fixed term appointment up to five (5) years. Drive digital transformation, streamline processes, and create seamless interactions that make a real impact. If youre a strategic leader with a passion for delivering exceptional service, this is your opportunity to influence change at scale. Within the Service Delivery Division, the Customer Information Directorate is responsible for providing frontline customer centric service and information that is outward-facing, streamlined and responsive to meet the needs of the departments customers. The Customer Information Directorate is responsible for ensuring the department is customer focused and engages effectively with the community, businesses and stakeholders. Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community? Then the Department of Local Government, Industry Regulation and Safety (LGIRS) is for you! We value diversity and appreciate every individuals perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations. The role As the Director Customer Information, you will lead operations of the Customer Information Directorate and provide the Executive Director with advice to meet the Department''s customer service objectives. In this pivotal role, you will drive the ongoing strategic development and management of the Directorate, ensuring objectives are met and performance is monitored. You will provide strong leadership to deliver corporate outcomes, with a focus on integrating efficient systems and prioritising the digitisation of manual processes and transactions for our customers. You will work across the organisation to maintain strong connections with operational areas, sharing knowledge and insights to support service excellence. Your success will be underpinned by proven expertise in customer service management, contact centre operations, and delivering customercentric strategies. You will bring exceptional strategic leadership and stakeholder engagement skills, along with the ability to inspire teams and lead organisational change through clear communication and collaboration. Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and preemployment checks which will be assessed as part of the selection process. While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixedterm, fulltime or parttime) within the department for the next 12 months, from the date that the recruitment breach period has been finalised. To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application. To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your preemployment checks. More information about eligibility requirements can be found on the Job Description Form. Further information Please contact Sandy Young, Executive Director Service Delivery on (08) 6251 13***or via ***********@lgirs.wa.gov.au or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn. How to apply We ask for you to provide a detailed resume outlining your key achievements, work history, education and professional development and a covering letter of no more than two (2) pages, addressing the following role specific requirements and leadership behaviours: Experience in frontline customer service management, contact centre operations and the delivery of customercentric strategies. Superior stakeholder management communication skills and experience in engaging teams to drive organisational change. Think Through Complexity - You are comfortable with a high level of complexity arising from ambiguity and uncertainty, and create value in an unknowable long term future. An executive search may be undertaken to fill this vacancy. A preemployment Conflict of Interest Declaration will be required prior to any formal offer of appointment. Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form. In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Jacqueline Gao, Coordinator Recruitment Officer on (08) 9222 36***or email ***************@lgirs.wa.gov.au. To submit your application, click on the Apply for Job button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter. Supporting diversity and inclusion The department is committed to building and maintaining an inclusive and supportive workplace. Thats why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth. We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here. We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on: SMS relay 0423 677 *** If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at ***************@lgirs.wa.gov.au CLOSING DATE 4.00 pm on Monday, 12 January 2026 (WST). LGIRS will observe an endofyear closure period commencing Wednesday, 24 December 2025. We will be available to answer your queries from Monday, 05 January 2026. Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time. We look forward to receiving your application and considering you for this exciting opportunity to join our team. Attachments Applicant Information Pack.pdf Job Description Form Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr