Job Title

Chief Operating Officer | Dental, Optical & Hearing Posted 16/12/2025 | Job Number 57523 | Work type Permanent - Full Time | Posting End Date 16/01/2026 Lead the future of better health. 172 dental practices. 48 optical and hearing stores. One exceptional opportunity! We''re looking for a Chief Operating Officer to drive our Dental, Optical and Hearing business forward. Based in Melbourne, Sydney, or Brisbane (with flexible working and travel required), you''ll be the strategic partner and operational leader to our director, turning vision into reality across our networks. This isn''t just about smooth operations - it''s about championing patient experience and enabling clinicians and support teams to deliver exceptional care. You''ll optimise performance, accelerate growth, and deliver results that matter, all while keeping our people and customers at the heart of everything we do. About the role In this key leadership role, youll oversee the daily operations across over 220 sites - ensuring clinical, financial, and service standards are consistently met. Youll lead and inspire teams across Australia responsible for patient experience, workforce management, and operational efficiency. The COO also collaborates with executives on strategic initiatives like expansion, technology integration, and regulatory compliance to support our long-term business goals. You will: Develop and foster a culture that inspires and empowers employees across the business and delivers results for our practices and retail stores Lead an established team of 8 Operations Leadership team members who are dedicated to delivering exceptional experiences In collaboration with the Director Dental, Optical and Hearing, review annual budget and performance targets so they reflect the functional operating environment and demonstrate good revenue and cost management Implement data-driven optimisation strategies across the networks, leveraging analytics to identify inefficiencies, streamline processes, and allocate resources effectively, ultimately enhancing operational performance Take ownership, alongside direct reports, for managing and maintaining strong relationships and agreements with our clinicians - particularly our Practice Principals. About you Were looking for a proven business leader with extensive experience overseeing multi-site operations, ideally within healthcare, retail, or service-based industries. Youll bring a strong track record in driving operational excellence, and leading large, geographically distributed teams to deliver outstanding performance and customer care. Experience in strategic planning, workforce optimisation, process improvement, and compliance within a regulated environment is essential, along with the ability to partner effectively with clinicians and corporate leaders to support growth and innovation. Were seeking a pragmatic, personable leader who combines strategic vision with handson execution. You know how to turn plans into action, inspire teams through authentic engagement, and get things done with focus, energy, and accountability. Benefits Significant discount on our health insurance, travel, car, home, contents and pet insurance products! Attractive remuneration and generous yearly bonus based on performance and deliverables Our global wellbeing initiative, Viva which gives you access to health services and wellbeing activities and benefits The opportunity to continue growing Australias largest Dental and Optical Network, and contributing to better healthcare outcomes for Australians Please note that selection processes will commence from 5 January 2026. Equal Opportunity At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if youd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. #J-18808-Ljbffr