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Learning and Quality LeadLocation CanberraSalary - $103905 plus 15% superannuationOngoing Full-TimeWork for ACTs most iconic brandAre you passionate about creating exceptional customer experiences through impactful learning and quality programs? Do you thrive in dynamic environments where coaching, collaboration and continuous improvement are key? If so, we''d love to hear from you!At ActewAGL we are proud to be a local leader in the energy sector and our Contact Centre team plays a vital role in delivering outstanding service to our customers. As our Learning and Quality Lead youll be at the heart of this mission, driving excellence across every customer touchpoint.About the roleAs the Learning and Quality Lead you are responsible for the coordination and successful delivery of all aspects of the Contact Centre learning and quality assessment programs.You will :Oversee Contact Centre learning activities and competency assessmentsAdminister and enhance the Competency FrameworkWork with key stakeholders to design and deliver training for new and existing staffImplement and maintain quality assessment programsMaintain learning materials and knowledge systemsSupport recruitment and onboarding processesEnsure compliance with regulatory and operational standardsProvide insights to support coaching and performance improvementWhat youll bringMinimum 2 years experience in training and qualityCertificate IV in Training and Assessment or equivalentExperience in learning design and deliveryStrong understanding of contact centre operationsProficiency in Microsoft Office, CRM systems, Gentrack, Velocity and telephony systemsProven ability to lead teams by setting clear expectations and motivating performance under pressureWhy Join ActewAGLWe''re committed to supporting our people with :Ongoing professional development and access to LinkedIn LearningDiscounted gym memberships and free annual flu vaccinationsOnsite physiotherapy and wellness resourcesIncome protection up to 3yearsReward and recognition programmesReady to ApplyIf youre ready to take the next step in your career and make a difference in the energy industry, wed love to hear from you. Please log onto our recruitment portal and submit your cover letter and resume outlining the experience, qualifications and capabilities you can bring to the role.If you have any questions or want to chat about the role before applying, feel free to contact Macy Dkhar at emailaddress.Please note emailed applications will not be accepted.Closing Date : 29 September 2025We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA and people from culturally and linguistically diverse backgrounds.Key SkillsAerospace Engineering, Data Entry, Business Management, Flexcube, ContractEmployment Type : Full-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr