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Job Title


Director, Complaints


Company : Belgravia Health and Leisure Group Pty Ltd


Location : Sydney, New South Wales


Created : 2025-12-20


Job Type : Full Time


Job Description

NSW, Cook & Phillip Park Aquatic and Fitness Centre - Sydney 2000Great career pathway with an entrepreneurial organisationOpportunity to make a real differenceLead a great team with a supportive cultureFree facility access and great benefitsWe are looking for an up and coming people leader to coach, inspire and lead the teams !The RoleAn exciting opportunity has arisen for a suitably qualified and experienced Centre Manager to lead the team to deliver exceptional customer experience on a full time fixed term basis.Responsible for the management of Cook & Phillip Park Aquatic and Fitness Centre, the team at the Centre and our local community, you are fully accountable for the Centres operational, financial and program deliverables. You will develop and execute plans through engagement with each Centres leadership team, key stakeholders and our local Council. With an experience in sales, financial and risk management, you will continue to drive both Centres overall success.Key AccountabilitiesEnsure the safety and well-being of visitors and employees through effective planning and oversight of polices, processes and procedures.Coach and develop leaders to deliver on KPIs through engagement, performance planning and individual development plans.Lead and drive a high performance community minded culture through highly visible and hands-on leadership and team engagement.Achievement of budgeted performance targets.Maintain a high value relationship with the local CouncilImplement a high value customer service proposition that addresses the needs of the client base.Recruitment of energetic, diverse and passionate employees as required to compliment the team and the vision for the Centre.Train staff as required to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectives.Identify staff and develop career progression paths that lead to transparent and effective succession decisions when required.Maintain facilities to approved standards in line with contract requirements.About YouYou will be a up and coming leader, who drives with vision and energy. You are passionate about leisure, wanting to join a growing organisation. You will be able to share insights into how you have successfully shaped high performance teams into business actions. You can easily articulate the link between employee engagement and exceptional business performance.Essential Skills and Qualifications:A minimum 2 years experience in managing a similar leisure or aquatic facilityHighly developed communication skills with a flair for positive influencing and negotiating win-win outcomesSound knowledge of health and safety legislationExperience in planning and execution of operational, financial and people plans to successful outcomesCurrent CPR CertificateCurrent First Aid Certificate (Level 2)National Police CheckNSW Working with Children CheckLegal working rights in AustraliaDesirableTertiary qualifications in a related field and/or extensive experience (3 to 4 years) in Centre ManagementThe CompanyBelgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.If you like the sound of us, then jump in and submit your application. Wed love to hear from you!Apply now !!We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We''re happy to adjust our recruitment process to support accessibility needs - reach out to us. #J-18808-Ljbffr