Job Title

About this opportunity As our Quality Officer, you will play a key role in supporting both our quality and compliance functions, as well as general office operations. Youll assist with internal audits, risk and WHS activities, continuous improvement initiatives, and ensuring we meet all industry, legislative, and organisational requirements. Alongside this, youll provide day-to-day administrative support, manage enquiries, maintain accurate records, and assist our team with operational tasks. Youll also contribute to people operations by supporting recruitment, onboarding, and employee engagement activities, helping ensure a smooth and positive experience for our staff and clients. Why join us? Make a meaningful difference in the lives of seniors and their families. Join a supportive and fun team that values your contributions. Benefit from flexible working arrangements and professional support. Key Responsibilities Oversee and maintain compliance across the business, including adherence to Aged Care Quality Standards, ISO accreditation, internal policies, external contracts, Approved Service Provider agreements, and all auditing requirements. Manage key quality systems such as the Continuous Improvement Register, incident and hazard reporting, internal / external audits, and documentation compliance (e.g., police checks, licences, risk assessments). Support recruitment, onboarding, and retention processes for Caregivers and Key Players, including training coordination, SABA enrolments, performance reviews, probation management, and ongoing engagement strategies. Maintain accurate caregiver and client data in the RMS and support the preparation of newsletters, quality reports, and monthly leadership updates. Coordinate and oversee Caregiver and Key Player training requirements, refresher courses, and liaise with the National Training team to ensure full compliance and attendance. Plan, organise, and deliver quarterly Caregiver meetings, including sourcing speakers or trainers and supporting the Managing Director and Quality Advisor across broader operational and WHS initiatives. About you Previous experience in a quality role, including monitoring and administering Quality Assurance in the workplace, and understanding of relevant standards and legislation. High attention to detail, strong problem-solving skills, and the ability to think creatively. Ability to collect, analyse, and interpret data to identify trends, issues, and areas for improvement. Proven ability to work within KPIs, manage competing priorities, and meet deadlines. Strong communication and interpersonal skills, with sound judgement and assessment abilities. Ability to work both autonomously and collaboratively as part of a team. ABOUT US Dovida is a national provider of highquality, personcentred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care. Australian work rights Applicants must have permanent or temporary rights to work in Australia with no restrictions. How do I apply? Please submit your resume and a cover letter detailing your suitability for this role. #J-18808-Ljbffr