Job Title

Senior Software Engineer (AI Voice Agents)Join Heidi, an AIpowered Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists and mathematicians to strengthen the human connection at the heart of healthcare. With nearly $100million in funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health.What youll doBuild endtoend AI features: Architect and ship fullstack solutions from React frontends to Python backend services that leverage voice AI and LLMs to automate clinical workflows.Operationalize Voice AI: Implement and finetune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse medical environments.Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies and audio handling.Optimise for realtime interaction: Tune fullstack performance to handle realtime audio streaming and token generation, minimizing latency to deliver a seamless conversational experience.Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters.What well look forMastery of Fullstack fundamentals: Equally proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from the database schema to the UI interaction.Applied AI & Voice fluency: Knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and experience building around their probabilistic nature.Pragmatic problem solving: Balance engineering purity with the need for speed; know when to ship a tactical solution to unblock a customer.Cloud fluency (AWS or GCP): Ability to spin up infrastructure (containers, serverless functions) and manage CI/CD pipelines to get code into users hands independently.Rigorous testing in production: Implement observability and feedback loops to monitor AI performance in the wild, ensuring works on my machine is not enough.Why you will flourish with us Flexible hybrid working environment, with 3 days in the office.Additional paid day off for your birthday and wellness days.Special corporate rates at Anytime Fitness in Melbourne and Sydney.A generous personal development budget of $500 per annum.Learn from some of the best engineers and creatives, joining a diverse team.Become an owner, with shares (equity) in the company, if Heidi wins, we all win.The rare chance to create a global impact as you immerse yourself in one of Australias leading healthtech startups.If you have an impact quickly, the opportunity to fast track your startup career.BenefitsLive Forever Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.Practice Ownership Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.Small Cuts Heal Faster Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.Make others better Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. #J-18808-Ljbffr