Job Title

OverviewVet Expert (Customer Care) full-time or part-time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team. Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet''s wellbeing.ResponsibilitiesSupport Customer Care health escalations in veterinarian capacity, working with our Vet Nurse teamMaintain Customer Care knowledge base around product, nutrition and health topicsSupport training of Vet Nurses and broader Customer Care team around product, nutrition and health topicsCollaborate cross-functionally with other departments on health and nutrition topicsFoster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company''s missionRequirementsDoctor of Veterinary Medicine (DVM) degree or equivalent2+ years of veterinary experienceExceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customersWell-versed verbal and written communication skills with strong English and grammarProficient in using a computer, touch typing and able to learn new tools / systemsOrganised with high attention to detailWillingness to learn new topics, such as dog nutrition and wellnessResilient, high sense of ownership and comfortable with a fast paced environmentMust love petsBenefitsWork in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical productGrowth and Development Lyka provides an annual L&D budget for personal developmentSustainability-focused company culture; Australias only carbon-negative and plastic-negative pet companyBe part of a diverse top talent teamHybrid working 3 days per week in office; pet-friendly offices in Sydney and MelbourneUp to 18 weeks of paid parental leave top-upWellbeing tools and resources for mental and physical health #J-18808-Ljbffr