Job Title

Role We currently support over 11,000 Victorians who, are unable to fully manage their own affairs. As a Service Centre Consultant at State Trustees, you''ll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients'' preferences and budgets. With a focus on stakeholder engagement and information management, you''ll contribute to a dynamic team that values strong relationships and impactful solutions. This empowering full-time role consists of a 38-hour week from Monday to Friday (8 : 30am -4 : 30pm or 9 : 00am -5 : 00pm). After a comprehensive 3-months of training, flexible work arrangements await, allowing you to work 2 days from home and 3 days in the office. Skills and Experience Proven success in dynamic, client-focused, and team environments Customer service background, call centre experience is advantageous Strong professional communication skills, maintaining composure under pressure Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications. Confident in both verbal and accurate written communication Employee Benefits Hybrid work. One-off work-from-home set up payment Generous leave entitlements including surrogacy and gender transition leave Health and wellbeing programs and resources Diversity, Equity and Inclusion programs Discounts with selected retailers through our dedicated reward and recognition platform School holiday program reimbursement payments Free, confidential, 24 / 7 access to counselling services State Trustees product discounts including free Wills Discover the full benefits and opportunities by visiting our careers page at State Trustees. How to Apply If you''re keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume. We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people. #J-18808-Ljbffr