Job Title

OverviewPOP MART Chermside West, Queensland, Australia is opening a new store in Westfield Chermside Shopping Centre. We are seeking an experienced and passionate Assistant Store Manager (2IC) to join a high-volume retail environment and lead a large team to deliver exceptional customer experiences.ResponsibilitiesSupport the Store Manager in all aspects of daily operations, team leadership, and performance management.Supervise and coach team members to deliver outstanding customer service and drive sales results.Assist with recruiting, onboarding and training new team members.Monitor sales targets and KPIs, helping to translate goals into achievable daily tasks.Oversee stock control, replenishment and visual merchandising to ensure an engaging store presentation.Handle escalated customer issues and ensure a positive resolution experience.Implement in-store marketing promotions and maintain brand standards.Conduct regular team performance check-ins and support development plans.Maintain compliance with company policies and workplace health and safety standards.Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers.The Ideal Candidate Will HavePrevious retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand.A positive, proactive, and team-oriented attitude.Strong people skills with the ability to lead, coach, and inspire a diverse team.Proven ability to meet and exceed sales targets and KPIs.Strong problem-solving and time management skills.Experience in stock management, visual merchandising and roster coordination.A customer-first mindset with a passion for creating memorable experiences.Flexibility to work a rotating roster, including weekends and public holidays.Role DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Entertainment Providers#J-18808-Ljbffr