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2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Childhood Dementia InitiativeStrategy & Growth | Insights | Financial AnalysisReports to: Director of ProgramsLocation: Hybrid, Brookvale office with occasional national and international travel requiredPosition Type: Part Time (0.8 -0.9 FTE)Term: 12 monthsOur Vision: Sustainable global health solutions for childhood dementia.Childhood Dementia Initiative (CDI)is driving world-first action for every child and young person living with dementia so that we may achieve the following outcomes:Treatments and cures available for children with dementia;Access to equitable and quality care for children with dementia and their families; andChildhood dementia is a global health policy priority.Our Values: Our work is guided by our values: Bold, Transparent, Flexible, Amplify & UnitePosition PurposeThe Services Manager is responsible for leading the development and delivery of high-quality, digitally-enabled information and support services for families affected by childhood dementia, with health professionals as secondary connectors. This new role will focus on building a service delivery ecosystem from the ground up, establishing foundational infrastructure, systems, and partnerships needed for comprehensive service delivery. The position will include, but not be limited to, co-designing services with families, leveraging emerging technologies for personalised support, and creating seamless pathways between CDI services and external providers. The role demands significant experience in service delivery operations and exceptional relationship management skills to create an integrated service ecosystem that transforms support for families navigating childhood dementia. The role requires empathy for the children with dementia and the families that care for them to develop an understanding of the information and service gaps that need to be addressed.1. Service DevelopmentDevelop and enable the vision for a digital information and support hubOversee the design and implementation of direct support services for families, commencing with an Online Community and Peer Connections ProgramEnable a seamless experience between families and appropriate services delivered by other providers (e.g. Dementia Support Australia)Develop new service offerings based on identified family needs and CDI strategy2. Service DeliveryDefine requirements of a comprehensive digital information and support hub in partnership with technical teamsDrive innovation in digital service delivery while maintaining human-centered design principlesDevelop and maintain service quality standards and evaluation frameworksDeliver and evaluate service pilotsMonitor service delivery outcomes and implement continuous improvement processesEnsure services are accessible to diverse communities3. Infrastructure, Quality and Safety SystemsEstablish comprehensive backend processes, data governance frameworks, and safety protocols for service deliveryEnsure relevant policy frameworks covering safeguarding, privacy, complaints handling, and service user rights and quality standards are in placeDesign data collection systems and reporting frameworks in collaboration with the Digital SpecialistImplement compliance and regulatory frameworks ensuring service delivery meets all safety and quality requirementsEstablish risk management protocols and incident response procedures for service operations4. Communications and EngagementDevelop and oversee comprehensive communication strategies for family and health professional audiences to ensure high reach and accessOversee new content creation and resource developmentCollaborate with internal communications teams to ensure consistent messaging across all service touchpoints5. Family and Stakeholder RelationshipsWork closely with the Manager - Family Advocates Program in co-design phases and continuous service delivery improvementsDevelop service level agreements with external service providers and referral partners to enable seamless referral pathwaysCollaborate with internal teams including Digital Specialist to ensure coordinated service delivery6.Management and LeadershipApply project management techniques including planning, budgeting, reporting, risk management, and resourcingCoordinate multiple workstreams across service development, technology implementation, and partnership establishmentPrepare reports for the CEO, Board, and external stakeholders on service outcomesAnalyse service program effectiveness with data-driven insights for continuous improvementWork in partnership with the development team to cultivate funding relationships for service initiativesSupport fundraising activities with service expertise, including grant applications focused on service deliveryContribute to strategic planning for long-term service sustainability and resource requirementsRequired CapabilitiesTechnicalService design and co-design methodologiesQuality assurance frameworks and safety protocol developmentData governance, privacy frameworks, and compliance systemsPolicy development for service delivery and safeguardingHealthcare and social service system knowledgeProject management and system implementationBudget management and resource allocationStrategic communications and audience segmentationProfessionalRelationship development and managementCommunication strategy development and execution across diverse audiencesProblem-solving and analytical skillsCultural competency and inclusive practiceBehaviouralMission-driven with commitment to driving changeResults-focused with attention to detailInnovative and adaptable mindsetEmpathetic approach to lived experience integrationExcellent communicator with ability to translate complex service conceptsSelf-motivated with ability to work independentlyExperience RequiredBachelor''s degree in Social Work, Health Sciences, Nursing,Public Health,or related field5+ years'' experience in service delivery, healthcare systems, or technology-enabled service deliveryDemonstrated experience in co-design processes and family-centered service developmentStrong project management experience with complex, multi-stakeholder implementation projectsExperience in quality assurance, compliance frameworks, and safety protocol developmentEnergy, drive, creativity, and passion for supporting familiesAbility to self-manage and determine best course of action in complex service situationsThe right to reside and work in AustraliaExperience RequiredImpact: Contribute to a groundbreaking cause with a direct impact on the lives of children and families affected by dementia.Growth: Opportunities for professional development and career advancement within a growing organisation.Our horizons include National and International impact.Flexibility: We value work-life balance and offer flexible work arrangements. This role allows for a hybrid work setup with the flexibility to work remotely.Culture: Be part of a passionate, dedicated team that values innovation, collaboration, and excellence.How to applyPlease submit to Melanie Orr, via the prompts,Your resume, andA cover letter telling us what makes you the ideal person for this role, as well as addressing the selection criteria.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Childhood Dementia Initiative by 2xSign in to set job alerts for "Service Manager" roles.Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoDouble Bay, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoMiranda, New South Wales, Australia 2 days agoManly Vale, New South Wales, Australia 6 hours agoNorth Ryde, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 4 days agoFull Time or Part Time Customer Service Manager (Duty Manager)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoCamperdown, New South Wales, Australia A$156,277.00-A$156,277.00 2 weeks agoSenior Manager Customer Experience and OperationsTempe, New South Wales, Australia 5 days agoLidcombe, New South Wales, Australia 4 days agoMascot, New South Wales, Australia 2 weeks agoLeichhardt, New South Wales, Australia 2 weeks agoCasula, New South Wales, Australia 5 days agoMoorebank, New South Wales, Australia 2 weeks agoRyde, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoFrenchs Forest, New South Wales, Australia 2 months agoMascot, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoConnected Care Service Development Manager (Health Manager Lvl 3) - Operations and Performance - Perm FTWarwick Farm, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoCustomer Relationship Manager - Sydney CBDSydney, New South Wales, Australia 1 day agoWe''re unlocking community knowledge in a new way. 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