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About UsZeno is an integrated communications agency born from PR, with a presence across North America, Europe, APAC, and beyond. In Australia, we embrace a boutique vibe, enhanced by our extensive global network. This unique combination allows you to thrive within an agile team while accessing a wealth of resources for multi-market accounts and tapping into a huge array of global resources. Our diverse clients include global tech, consumer, and B2B brands, as well as local Aussie businesses. We''re looking for someone with a curious nature and a passion for leading corporate and B2B accounts.Zeno Australia recently won the PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose-driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected motto. We also offer a benefits package like no other!About the JobThis is a full-time position located in Sydney CBD, with flexible working from home options two days a week. As an Account Director at Zeno, you will provide senior counsel for account teams and support the Managing Director and Senior Account Director in all operational aspects of our fast-growing business. While driving business development will be part of your role, your strategic mindset, strong financial acumen, and creative thinking will be key to your success. You''ll have a keen eye for identifying new business opportunities as they arise.You will be working with a team of bright and enthusiastic communicators and a client portfolio comprising professional and financial services, technology, FMCG, and some of the world''s most innovative and fast-growing companies.B2B and strong corporate comms experience is essential, with the capability to manage campaigns encompassing employee engagement, C-suite executive profiling, and issues management. You will also be confident in driving purpose, sustainability, and social impact programs.You will need to be able to devise and execute integrated data-led communications programs that support clients in achieving their commercial and reputational objectives. A day in the life could include developing an RFP, managing a team and mentoring, reconciling account budgets, managing servicing levels, running media training workshops, troubleshooting client queries, and a whole lot more.We are looking for an Account Director who will be a team player and who likes to get things done without drama or ego interfering! Please note that at least six years'' agency experience is essential, with a minimum of two years in an Australian agency. Strong local market and cultural knowledge is required.Being an effective client strategist who is fully empowered to fulfil and execute your role, and able to lead, support, and inspire your teamsStrategically managing key relationships with client leads at the local, regional, or global level, and growing client revenuesAssisting the Managing Director to achieve team vision, strategy, and business objectives and cascade to the wider team, ensuring enhanced collaboration of the agency''s various communities togetherProviding strategic, trusted counsel to clients, while leading and mentoring your teamDay-to-day responsibility over a portfolio of clients, including budget responsibility, strategy, and planning, and managing delivery and execution.Reviewing client KPIs to ensure account leads deliver KPIs on time and on budgetContributing to the overall positive culture in the officeBeing a passionate people advocate and developer of future talentBeing a positive role model in leadership values and behavioursHaving fun and helping others enjoy their work too!Client FocusedSupport the Managing Director and wider team to deliver high levels of client satisfaction.Lead and deliver best practices at all touch points of client serviceEnsure delivery of the high-quality solutions within the budget scope and timeframe agreed.Lead the strategic development of projects and long-term campaigns for clientsAct as an ambassador for integration and be able to upsell any service in the agencyBe a trusted advisor to the senior client''s contactsTalent and LeadershipBe an effective client strategist fully empowered to fulfil and execute your role, and able to support and inspire the teamDevelop relationships with key contacts across the Zeno global networkBe a strong people advocate and developer of future talentIdentify, shape, attract, and develop talent across all levelsRetain and develop talent through mentoring, motivational feedback, and learning opportunitiesMake decisions whilst considering the needs of the whole agencyManage teams to maximize performance and productivityBe a positive role model and a real team player. Get involved - with no task too big or smallMarketing, New Business, and NetworkingLead business development with a focus on brands with purpose and values that align with Zeno''s philosophyBring capability to deliver end-to-end new business, from pipeline to pitch-and-winUndertake proactive and reactive new business strategies to ensure year-on-year growthParticipate in and contribute to internal training offerings and industry opportunitiesNetwork amongst client groups and relevant industry peersStay up to date with emerging technologies and trends and demonstrate expert understanding of how they integrate into communication marketing programsReview and approve new business and new project budgets before submission to the clientFinancial ManagementEstablish achievable revenue growth targets annually. Manage servicing levels of accounts by scoping and resourcing work appropriatelyEnsure forecasts are accurate and aligned with monthly resourcing requests: ensure budget allocations are accurately split across the agency per the resourcing plan; alert the Managing Director to any changes to scope or budget as they occurEnsure the team follows Zeno''s financial policies and procedures, and that your responsibilities in this area are diligently adhered toEnsure work completed aligns with budgets; identify and address potential for scope creep. Ensure client is aware of any discrepancies in expected deliverables and available budget; work with client to reprioritize work or expand budget as neededOur Values and CultureTo succeed at Zeno, you need to align with our core values, as these underpin everything we do. We are:Fearless: We push ourselves and each other into the unexpectedCollaborative: We work together to get somewhere betterEntrepreneurial: We pave the way for our people to make big things happenInclusive: We are a place where everyone can be seen and valued as their true, authentic selvesKind: We communicate openly and directly, always acting with empathyAmbitious: We aim high, determined to advance our individual and shared goalsWe are a TEAM, we always support each other, we lift each other up, and help each other succeed.Checklist6+ years'' experience, including B2B/Corporate/Fintech expertise2+ years'' experience in an Australian agency environmentEffective communication active listening and the ability to persuade and negotiateConfidence in presenting ideas and providing senior counsel to internal and external audiencesStrong problem-solving and analytical skillsHigh emotional intelligenceGood judgement and willingness to take risksCreative and forward-thinkingA passion to tell interesting and insightful stories for our clients supported by solid media, influencer, and stakeholder networksExperience leading projects for brands with diverse communications requirementsIndependent thinking, courage to challenge the norm, and confidence to generate fresh ideasExcellent written skills from pitch response to media release, case study, by-line, and online content productionA genuine passion for the industry we work in, the brands we work with, and looking to grow and learn as part of a driven and ambitious teamFlexible, team player keen to mentor and nurture junior team membersPositive outlook ready to set an upbeat, positive tone in the office and onlineFearless, resourceful, and tenacious able to hit the ground runningOur Culture, Perks, and ValuesAwards and client wins aside, it is our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your well-being.Benefits for full-time employees include:Flexible WorkingWeekly 3 days in office, 2 days from home (with phone and internet allowance)Finish at 4.00 pm on Friday year-roundFinish at 1.00 pm every Friday before a public holidayGlobal 30-day Work from Anywhere policyWork from anywhere for 30 days, as long as you have reliable wi-fi and can work within reasonable Australian time zonesStopover Holiday Extension - three nights'' accommodation paid if you are visiting a city with a Zeno office, and you want to work fromAussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC officeLeaveAnniversary leave day offBirthday leave day offAnnual Zeno Day of Play a day off to have funWorld Mental Health Day OffBonus Christmas leave between Christmas and New YearTrainingZeno Fearless University - internal training modulesZeno Internal Training sessions - with regional and global leadersExternal Training OpportunitiesWellbeingSelf-Care Days (when you need to take a day for yourself, no doctor''s note is needed)Headspace subscriptionEmployee Assistance Program counseling servicesAll benefits and rewards are subject to the company policies and procedures, and the time of activation. The Company has the right to make changes or remove any benefits and rewards at any time.#J-18808-Ljbffr