Job Title

Company Description UnifyCX is a leading customer experience platform that integrates advanced AI technology with human expertise to deliver outstanding customer solutions. Created through GlowTouch''s acquisition of Collective Solution, UnifyCX provides a comprehensive suite of tools tailored to enhance every aspect of the customer journey. With a global presence, a commitment to innovation, and recognition as an NMSDC-certified Minority Business Enterprise (MBE), the company values diversity and inclusion. UnifyCX is dedicated to redefining customer service and supporting businesses in achieving their goals through innovative solutions. Role Description This is a full-time, on-site role for a Customer Service Executive, located in Mangalore, TAS. In this role, you will handle customer inquiries, resolve issues, and ensure high levels of customer satisfaction. You will be required to engage effectively with customers, offer tailored solutions, and represent the organizations values and standards. Additionally, you will be responsible for managing customer interactions through phone, email, or other communication channels, ensuring an exceptional service experience. Qualifications Strong Customer Service, Customer Support, and Customer Satisfaction skills Proficiency in Customer Service Management practices and processes Excellent Interpersonal Skills for effectively interacting with diverse customer groups Proactive problem-solving and ability to remain patient and professional under pressure Strong communication skills, both verbal and written Ability to work on-site in Mangalore, TAS Previous experience in a similar customer-focused role is advantageous High school diploma or equivalent; further education or certifications in customer service will be a plus #J-18808-Ljbffr