Be among the first 25 applicants. Your new role as Business Support Officer is a key part of the residence, responsible for the coordination of resident pre-entry and exit administration for residential aged care accommodation in the facility. The successful applicant will be responsible for administration duties, rostering and processing timesheets. As an experienced administrator, you will report to the Manager of Residential Services and liaise with other employees at the facility as well as Fresh Hope Communities Support Services employees to provide resident, office and accounts administration support. This is an exciting opportunity to further develop your administrative skills and be exposed to a variety of administrative areas. Your role provides vital support to the facility and its staff so that they can deliver excellent customer service and high-quality care. Location: North Boambee Valley, Coffs Harbour NSW Benefits Permanent Part Time, 24 hours per week position enjoy the stability. Salary packaging increased your take home pay with salary packaging including novated leasing options. Birthday leave take time to celebrate with your friends and family. Responsibilities Rostering of staff and processing of time and attendance. Liaising with staff and management on payroll related queries. Maintaining leave, sickness and overtime reports. Providing excellent customer service by effectively liaising with prospective residents and their families/representatives, and positively promoting Fresh Hope Communities. Coordinating resident admissions and exits by liaising with prospective and current residents, including providing information about fees, terms and conditions as required. Liaising with finance and property services employees about new entries, resident movements and exits and invoices. Undertaking reception duties and general admin functions such as preparing rosters, employment contracts and orientation documentation. Politely responding to internal/external enquiries within appropriate timeframes. Requirements 1-3 years relevant experience in an administration role with considerable experience in rostering employees and understanding of time and attendance processes. Experience with Microsoft Office products, primarily Excel. Professional written and spoken communication and interpersonal skills. Ability to maintain confidentiality of business sensitive and resident and employee information at all times. High attention to detail and accuracy, as well as numerical ability and data entry skills. Excellent customer service skills with ability to identify customer requirements, report suggested changes to services in response to identified needs and evaluate customer satisfaction. Excellent time management skills with the ability to multitask, effectively manage competing priorities and meet deadlines. Knowledge of current regulatory environment and accreditation requirements of residential aged care (desirable). A current Criminal History Check (within the last three years) suitable for aged care is essential. About Us Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home. For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1100 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer and we value inclusion and diversity. Seniority Level Entry level Employment Type Part-time Job Function Other Industries Non-profit Organization Management Get notified about new Business Support Officer jobs in North Boambee Valley, New South Wales, Australia. Wed love to hear from you! Apply now. #J-18808-Ljbffr
Job Title
Business Support Officer