Job Title

Warranty & Claims Administrator (Case IH, Case Construction and New Holland) Three Rivers Machinery is a familyowned and operated CNH (Case IH, Case Construction and New Holland) Dealership Group, located in Dubbo, Gilgandra, Narromine and Warren NSW. We are seeking a Parttime or Fulltime Warranty & Claims Administrator. This position reports to the Group Service Manager and is pivotal in managing warranty and insurance claims across multiple brands and branches. The primary purpose is to provide an essential role within the service department, handling all aspects of warranty and insurance claims. The role involves working directly with management, technicians, service support administrators and liaising with suppliers to facilitate warranty claims within specified timeframes. It also involves communicating with customers, brokers, assessors, claim personnel and Three Rivers personnel to facilitate insurance claims, ensuring a smooth process for all parties involved. This is a dynamic, timesensitive and fastpaced role. About You The successful candidate will be customercentric, methodical and highly organized. You will have strong communication skills, both written and spoken, and a high attention to detail. You are responsible for claim management and have the ability to prioritise, manage multiple tasks and responsibilities at any one time. About the Job Complete various warranty claims across all brands and systems within the specific timeframe. Manage warranty and or product improvement jobs to ensure they are completed for submission at the appropriate timeframes. Track submission, appeal rejected claims within required timeframes. Process paid claims and pass onto relevant department for reconciling. Complete warranty registrations for all new equipment sold and complete monthly audits. Responsible for the warranty storage of return parts and managing the return of all parts requested. Complete warranty audits on service invoices and parts. Follow up on outstanding claims and writeoffs for any completed warranty claims. Liaise with brand managers in relation to warranty followups. Manage online system (Trello) to maintain records and open communication of all claims with Three Rivers. Complete annual review of the dealership warranty labour rate with the assistance of management. Prepare and submit insurance invoices and liaise with insurance companies and assessors. Qualifications and Experience A minimum of 2 years experience in service administration related position, preferably in the agricultural machinery or auto industry. Experience with DMS (Dealer Management System) is highly advantageous. Intermediate to Advanced level of Microsoft Office (Excel, Word). All applicants must have full working rights for Australia. No sponsorships will be offered. #J-18808-Ljbffr