Job Title

Company Description Join us at Accor, where life pulses with passion! As apioneerin the art ofresponsiblehospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the statusquo. Byjoiningus,youwillbecomeaHeartist because hospitality is, first and foremost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart, Join us and become a Heartist. Job Description Primary Responsibilities Provide passionate,knowledgeableand friendly service to external and internal guestsat all times Assistguests with all enquiries and complaints and provideaccurateinformation to guests about Property facilities and features Check guests in and out of the Property accurately andin a timely manner Handle guest enquiries and provide information on local attractions - give directions asrequired Take reservations asrequiredin the absence of the Reservations Manager Record guest comments for the information of the Head of Department Set up guest accounts accurately Reconcile cashier floats at the completion of each shiftmaintainingan accuratefloat Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure guests who are notAccor ALLmembers are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shiftin ordertoensure continuity of service Ensure special requests are actioned appropriately andin a timely manner Qualifications Previouscustomer service experience, preferably in aHotelenvironment Strong knowledge of computer systems including Microsoft Officeandpreferably inOpera. Additional Information Competencies Theability to work a flexible 7-day roster. Exemplary written and verbal communication skills Well-presented with a natural ability to build rapport both in person and over the telephone Strong focus and passion for hotel operations Ability to deliver excellent customer service Self-motivated with positive and professional attitude Proven ability to multi-task, work under pressure, and think on your feet Well-presented with a natural ability to build rapport both in person and over the telephone #J-18808-Ljbffr