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Client Service Officer Reception page is loaded## Client Service Officer Receptionlocations: Common Ground Perthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 24, 2025 (25 days left to apply)job requisition id: JR105534* **Permanent Full Time | 35 hours per week*** **Location: East Perth, WA*** **Salary: $79,143 + Super +NFP salary packaging benefits*** **Make a meaningful difference to the lives of Australians in need****Life at Mission Australia**When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more and .**Your Opportunity**The Common Ground model combines permanent, affordable housing with tailored, on-site support to help residents sustain their tenancies, improve wellbeing and build brighter futures.Mission Australia Housing is currently seeking a Client Service Office Reception to be the welcoming face of our organisation at the front desk. This role requires strong customer service and administrative skills, along with experience supporting vulnerable members of the community.As the first point of contact, you will play a vital role in ensuring all clients and visitors are greeted warmly and treated with dignity and respect. Your professionalism, empathy, and commitment to service excellence will contribute to a positive experience for everyone entering our office.Your key responsibilities will be to:* Provide responsive, professional and dedicated service to clients and stakeholder queries* Complete a range of administrative tasks including file management, eftpos payments processing, invoicing, and resident surveys* Respond to queries, provide information and referral pathways to support services.* Develop and maintain positive working relationships with a range of internal and external stakeholders* Actively contribute to developing and implementing strategies and participate in discussions to develop responses to resident and community feedback* Ensure clients have access to up-to-date information on Mission Australia Housing services, stakeholder supports, and relevant community agencies.* Explore opportunities to improve service delivery and work collaboratively with the team to deliver services to staff, clients and community* Ensure thorough handovers with after-hours staff at the beginning and end of each shift to support seamless service delivery**Requirements for Success*** Extensive customer service skills both face to face and over the phone with strong written and verbal communication* A sound understanding of the social housing sector is desirable, along with demonstrated experience supporting tenants or residents with diverse and complex needs and vulnerabilities.* Strong office administration experience and experience using Microsoft Office products: Word, Outlook & Excel* Demonstrated ability to work effectively in a fast-paced and evolving environment, both independently and as part of a team* Drivers licenseBefore starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.**Your benefits*** Rewarding work every day you know youre making a real difference* Not-for-profit salary packaging, reducing your tax (details via* Free external, confidential counselling and access to* Volunteering opportunities* Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave**Our culture**Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youre skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email [email protected] or visit our for additional contact details.We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]**How to apply**Click Apply and send your application today!As a committed employer, we will respond to your application.**Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you**()(blob:/ 0:42 #J-18808-Ljbffr