Job Title

Senior Legal & Compliance Complex Case Manager Lead high-impact work that strengthens organisational integrity. Influence policy and governance at an institutional level. Work in a collaborative environment committed to fairness and respect. Western Sydney University is a modern, worldclass institution located in the heart of Australia''s fastest growing and most economically significant region. With nearly 50,000 students, approximately 3,500 staff, and a network of campuses across Greater Western Sydney, Vietnam, and Indonesia, we are proud to be ranked among the top two per cent of universities globally. Our commitment to equity, excellence, and impact drives everything we do. We have been ranked first worldwide for four consecutive years (2022, 2023, 2024 and 2025) for our dedication to the United Nations'' Sustainable Development Goals in the Times Higher Education (THE) University Impact Rankings. We are bold, driven by integrity, fairness, and a passion for excellence, and we are seeking an accomplished analytics leader to help turn trusted data into decisions that matter. The Opportunity Join Western Sydney University in a senior role that champions integrity, fairness, and trust. As a Complex Case Manager, youll lead the development and implementation of universitywide frameworks for managing serious misconduct and complaints, ensuring alignment with institutional values, regulatory obligations, and sector best practice. Youll manage the most sensitive and complex cases, including public interest disclosures, research integrity matters, ICAC and Ombudsman investigations, and gendered violence cases. This role requires exceptional judgment, discretion, and the ability to navigate highstakes situations with professionalism and empathy. Design and implement complaint and misconduct frameworks across the University. Manage complex, highrisk cases with impartiality and integrity. Provide strategic advice to senior leadership on emerging risks and systemic issues. Lead investigations, prepare detailed reports, and liaise with regulators. Build capability through staff training and governance initiatives. This is a fulltime, ongoing position based at our Hawkesbury and Parramatta South campus, with hybrid working arrangements available. Please refer to the Position Description for further information. About You Youre an experienced investigator who values fairness, integrity, and creating a safe, respectful environment. You bring expertise in managing serious and sensitive complaintssuch as public interest disclosures, research integrity matters, and gendered violencewith professionalism and impartiality. You have a strong understanding of procedural fairness and relevant legislation, and youre confident navigating complex, highstakes situations. Your communication skills allow you to build trust, influence senior leaders, and translate complex policies into clear advice. Highly organised and detailoriented, you balance strategic thinking with handson case management. Above all, youre committed to fostering a culture where people feel safe to speak up and confident their concerns will be handled with respect and integrity. Why Join Us? At Western Sydney University, you will be part of an institution that is deeply connected to its community and globally recognised for excellence and impact. Lead highimpact work managing the Universitys most sensitive and complex cases. Shape policy and governance with strategic advice to senior leadership and sector forums. Champion integrity and fairness by building a safe, ethical, and inclusive culture. Remuneration Package HEW Level 9 $159,739 to $170,588 p.a. (comprising Salary of $134,981 to $144,149 p.a., plus Superannuation and Leave Loading). Position Enquiries Please direct specific enquiries regarding the role to Kerry CameronPratt, Director, Complaint Management and Resolution via ***************@westernsydney.edu.au Closing Date 11:59pm, Sunday 4 January 2026 Working Rights in Australia - Eligibility You must provide evidence of your fulltime working rights in Australia at time of application. Please note that only applications submitted via the Universitys online recruitment system will be considered. #J-18808-Ljbffr