Job Title

Company Culture At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the worklife balance youve always wanted. More development opportunities, with WesTracs own inhouse RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, were Made for More. About the Role Reporting directly to the Regional Manager, you will be responsible for ensuring safety, delivering strong financial results, and achieving operational excellence. Your focus will be on fostering a culture of continuous improvement and exceptional customer service. In this key leadership role, you will guide a dedicated team of tradespeople, customer support specialists and administrative staff. Your ability to inspire and lead will ensure we consistently exceed service expectations, achieve business targets and maintain strong, lasting relationships with our valued customers. What Youll Do Drive Operational Excellence: Oversee all branch activities, ensuring efficiency and compliance with safety and quality standards. Deliver Financial Results: Manage P&L, monitor monthly sales and service targets, and implement strategies to achieve organisational goals. Lead and Inspire: Provide clear direction and support to your team, promoting a valuesdriven, highperformance culture. Champion Customer Relationships: Act as the primary escalation point, engage with stakeholders and conduct regular customer visits to strengthen partnerships. Optimise Performance: Use data insights to forecast, measure and improve branch outcomes. Ensure Workforce Readiness: Oversee scheduling, training and development to maintain productivity and technical expertise. Collaborate Statewide: Work closely with internal teams to share resources and deliver seamless customer coverage across NSW/ACT. Drive Continuous Improvement: Identify and implement initiatives that enhance efficiency and service delivery. Based in Mudgee, with occasional travel to Head Office in Tomago and other branches across NSW/ACT. Skills & Experience Preferred Qualifications: Tertiary education in Business and/or a mechanical trade background is highly desirable. Leadership Experience: Proven track record in a leadership role with the ability to inspire and guide teams. Industry Expertise: Handson experience with Caterpillar desirable or similar equipment, coupled with exposure to heavy industry environments. Commercial Acumen: Strong business insight with demonstrated ability to manage customer relationships, budgets, data analysis and reporting. Operational Excellence: Experience in operational roles with a history of driving performance improvements. Maintenance Planning: Familiarity with short and longterm maintenance and workshop planning (highly regarded). Team Leadership: Ability to lead highperforming teams and adapt effectively in dynamic, changing environments. Benefits Competitive Remuneration Package + vehicle + incentive scheme Made for More Rewards Opportunities for career development 12 Weeks Paid Parental Leave Ability to purchase additional annual leave RDO optin available Income protection covering you 24/7 Fitness Passport for the whole family Refer a friend program work alongside your mates and receive up to $3,000 for each successful referral! Discounted CAT products Wellness Programme Applicant Requirements Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process. To apply, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797028. EEO & Inclusion Statement At WesTrac, our primary focus is our people. As we look to the future, we are focused on harnessing the best talent and providing them with the support they need to achieve success. We are a member of the Diversity Council of Australia, recognise the value of and strongly support the principles of equal employment opportunities in the workplace, and are committed to continuing to build our workplace culture. #J-18808-Ljbffr