An Opportunity to Lead With Purpose in Ballarat! An exciting opportunity is available for an experienced leader in disability to join our Client Experience team in Ballarat. This role offers the chance to lead a meaningful portfolio, develop highperforming teams, and make a genuine difference in the lives of people supported through the NDIS. Based in our centrally located Ballarat office, the role includes regular travel across the region and is well suited to someone who enjoys balancing strategic leadership with handson operational impact. Who We Are Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA. We are committed to delivering highquality, personcentred support and believe everyone deserves the opportunity to live a full and connected life. Our work is guided by integrity, accountability, and a focus on outcomes, with a strong emphasis on continuous improvement. At Nextt, leaders are supported. Youll have access to specialist internal teams across clinical quality, behaviour support, workforce planning, and scheduling, allowing you to focus on leading your team, supporting participants, and driving quality service delivery. Why Join Nextt PurposeDriven Leadership: Play a key role in shaping positive outcomes for participants and their families. Competitive Remuneration: A salary package that reflects your experience and responsibilities. Supported Environment: Strong internal systems and expert teams to support you in your role. Flexible Working: Hybrid working options that support sustainable leadership. Professional Growth: Access to leadership development, training, and career progression opportunities. About the Role As a Client Experience Manager (also known as a Disability Services Manager), you are a key member of the Client Experience Team and are responsible for overseeing the delivery of highquality supports across your portfolio. Responsibilities Manage a diverse portfolio of participants, working closely with them and their circles of support to ensure NDIS goals are being met. Lead, mentor, and develop a team of Support Workers to deliver consistent, personcentred care. Oversee endtoend service delivery, ensuring compliance, quality, and positive client experiences. Support participants to remain actively engaged in their homes and communities. Identify and manage risk, while contributing to service improvement initiatives. About You You are a capable and experienced leader who brings structure, empathy, and accountability to your work. Qualifications Proven experience leading and managing teams, ideally within the disability or community services sector. A strong service mindset and the ability to deliver outcomes for clients. Confidence collaborating with internal teams and external stakeholders. Experience working within the NDIS; experience in Supported Independent Living is advantageous but not essential. Strong organisational skills and the ability to navigate systems, processes, and compliance requirements. What We Offer This is a rewarding leadership role where youll see the impact of your work every day. Youll be trusted to lead your portfolio while being supported by a wellestablished organisation that values its people and invests in their success. If youre looking for a role that offers purpose, responsibility, and the opportunity to grow your leadership career, wed love to hear from you. Apply with your resume and a cover letter outlining how your skills, experience, and values align with Nextt. For a confidential discussion, please contact our Recruitment Partner: Christina Katopodis (E: **********@nextt.com.au). Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates. Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
Job Title
Disability Services Manager