Job Title

Loan Processor & Client Relationship Specialist For over 30 years Mortgage Choice has been at the forefront of Australias mortgage broking industry, and under the ownership of global property technology business REA Group, this doesnt change. Mortgage Choice has a network of over 1,000 brokers and more than 750 franchises nationally and remains one of Australias most trusted and recognised brands. The Opportunity This is not just a job. This is your chance to join a well-established, familyrun mortgage business that genuinely cares about doing things the right way. This is a hybrid role combining loan processing with client relationship management. You will be the engine room that keeps loans moving from submission to settlement, and you will also be the voice that reconnects with existing clients to help them with their next move. It is part operations, part relationship building, and entirely about adding value. What You Will Do Loan Processing Track loan applications from submission through to settlement. You are the link between clients, lenders, brokers, and the support team. You will call, email, and text clients with updates, liaise with lenders and conveyancers, keep everything moving inside the CRM, and spot issues before they become problems. Every loan that settles on time has your fingerprints on it. Client Relationship Calls Make 30 to 40 outbound calls per week to existing clients who have recently had their loans repriced. These are warm conversations with people who already know and trust the business. Your role is to check in, see how they are going, and offer them the opportunity to book a call with a broker if they want to explore their options. No hard selling. Genuine connection and service. Who You Are Strong character. You are honest, reliable, and treat people with respect. You do what you say you will do. You take ownership and find solutions rather than excuses. Confident and grounded. You are comfortable in your own skin, handle pressure with composure, and bring calm, steady energy to the team. Clear communicator. You are confident on the phone, clear in your emails, and comfortable having real conversations with real people. Clients and lenders alike enjoy dealing with you. Detail oriented and organised. You love a good checklist. You get satisfaction from keeping multiple tasks in order and meeting deadlines without drama. Positive and team focused. You lift others up. You contribute to a supportive, highperforming culture and take pride in being someone others enjoy working with. What Is In It For You Full training provided. You will work alongside our senior loan tracker who will help you get up to speed and support you as you settle into the role. You will also receive handson training across our systems and coaching to help you feel confident and natural on client calls. Work between the Coolum Beach and Noosaville offices. Flexible, familyfriendly environment that respects your life outside of work. Join a business with industryleading systems, strong lead flow, and a genuine commitment to excellence. The Culture We run a calm, professional, politicsfree workplace. The focus is on clients, outcomes, and doing good work. About The Business Mortgage Choice Coolum Beach and Noosaville is an established and growing broking business serving the northern Sunshine Coast. With a strong local reputation, industryleading systems, and consistent lead flow, the business is expanding and looking for quality people to grow with it. How To Apply Submit your resume with a short cover letter telling us who you are, why this role appeals to you, and what you would bring to the team. No mortgage experience is required, we are after the right work ethic and culture. Full training provided. What matters most is the person you are. Be careful Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr