Job Title

Responsibilities Lead airport operations across Queenslands domestic and international network setting the benchmark for safety service and operational performance. Senior leadership role driving operational performance cultural transformation and cost optimisation Permanent opportunity based at Brisbane Airport Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still leads us to keep pushing the challenging expectations today. At Qantas our people and customers are at the heart of everything we do. Were constantly challenging ourselves to reimagine the customer experience and build trust through meaningful connection. As the Head of Airports - QLD you will hold a key leadership role within our Customer Service and Ground Operations team. This substantially visible and influential position is responsible for driving safety service regional performance and team engagement and improvement across both domestic and international airports in the region. You will lead a diverse team and third-party service providers to deliver seamless customer-centric airport experiences that reflect the Qantas brand. With a strong focus on people leadership in a highly unionised workforce youll build capability within your leadership team build a high-performance culture and lead continuous improvement. In this role youll engage with a wide range of internal and external stakeholders including Brisbane Airport and other essential partners represent Qantas in media and VIP settings and ensure compliance with all regulatory financial and performance standards. Qualifications Proven leadership experience in a large-scale safety-first and complex operational environment with the ability to manage activity across multiple business areas and settings A strong customer focus with a passion for delivering exceptional service and enhancing the end-to-end airport experience A collaborative and empowering leadership style with the confidence to guide and lead outcomes aligned to strategic business priorities Demonstrated success in building team capability coaching leaders and building a culture of accountability inclusion and continuous improvement Strong analytical and planning capabilities with a proactive and solutions-focused approach to problem-solving including cost management and transformation initiatives Understanding of workforce planning principles and ability to leverage central teams for risk-based decision-making Excellent executive stakeholder management skills with a track record of effective partnership across business units and external partners Experience working within Safety Management Systems and applying them in operational environments Sound experience in managing third-party contracts ensuring service delivery standards are met and aligned to customer expectations Benefits We have flexible leave options : Make use of leave opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. Well give you access to thousands of rewards : Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. Well support your wellbeing : Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. We love to travel : Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. Leading the operations at some of Australias busiest Airports you will be at the centre of driving the operational performance of the airline are you ready to take up the challenge Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story get in touch today. Applications close: Friday 9 January 2026. Remote Work: No Employment Type: Full-time #J-18808-Ljbffr