Job Title

Overview POP MART Chermside West, Queensland, Australia is opening a new store in Westfield Chermside Shopping Centre. We are seeking an experienced and passionate Assistant Store Manager (2IC) to join a high-volume retail environment and lead a large team to deliver exceptional customer experiences. Responsibilities - Support the Store Manager in all aspects of daily operations, team leadership, and performance management. - Supervise and coach team members to deliver outstanding customer service and drive sales results. - Assist with recruiting, onboarding and training new team members. - Monitor sales targets and KPIs, helping to translate goals into achievable daily tasks. - Oversee stock control, replenishment and visual merchandising to ensure an engaging store presentation. - Handle escalated customer issues and ensure a positive resolution experience. - Implement in-store marketing promotions and maintain brand standards. - Conduct regular team performance check-ins and support development plans. - Maintain compliance with company policies and workplace health and safety standards. - Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers. The Ideal Candidate Will Have - Previous retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand. - A positive, proactive, and team-oriented attitude. - Strong people skills with the ability to lead, coach, and inspire a diverse team. - Proven ability to meet and exceed sales targets and KPIs. - Strong problem-solving and time management skills. - Experience in stock management, visual merchandising and roster coordination. - A customer-first mindset with a passion for creating memorable experiences. - Flexibility to work a rotating roster, including weekends and public holidays. Role Details - Seniority level: Mid-Senior level - Employment type: Full-time - Job function: Sales and Business Development - Industries: Entertainment Providers #J-18808-Ljbffr