Job Title

SA Disability Care Pty Ltd. is a forprofit organisation managed by a Board of enthusiastic, communityminded people. The organisation endeavours to identify, promote and develop the interests and needs of the disability and older Australians through the provision of a diverse range of programs and services. The Client Services arm of the organisation comprises the National Disability Insurance Scheme (NDIS) and Support at Home (SAH) support service areas. Position Purpose As a member of SA Disability Care, Service Operations Manager will have full operational oversight of the organisation''s NDIS and SAH support service areas. The Service Operations Manager will provide strategic direction and leadership for the delivery of highquality services that facilitate positive client outcomes. The role will plan, organise, monitor and control client service operations, and ensure the service areas sustained compliance under all governing regulatory regimes and frameworks, their viable financial performance, and their fulfilment of contractual obligations. Key Responsibilities Monitor and deliver quality clientfocused services in their respective service areas while operating strictly within the organisation policy framework, delegations, contractual, legislative and regulatory requirements, and budgetary guidelines. Providing overall direction and leadership to the client services arm of SA Disability Care ensuring shared understanding, pursuit, and achievement of strategic and operational objectives. Providing daytoday support, direction, and mentoring direct reports including support and guidance on service delivery issues. Overseeing the development, execution and management of service area budgets, including monitoring income and expenditure, and taking appropriate and timely measures to address variances. Lead and manage service operations to achieve organisational goals and client outcomes. Ensure compliance with all relevant legislation, standards, and organisational policies. Develop and implement strategic and operational plans across service areas. Oversee budgets, monitor financial performance, and address variances promptly. Build workforce capability through effective recruitment, induction, and performance management. Foster partnerships with government, community, and sector stakeholders. Represent the organisation professionally to promote its reputation and services. Key Performance Indicators Delivery of quality, clientfocused services across all service areas. Compliance with contractual, legislative, and regulatory requirements. Achievement of financial and operational targets. Positive client feedback and engagement levels. Current and compliant policies, procedures, and systems. Key Performance Measures SA Disability Care consistently deliver quality clientfocused services while meeting all contractual, budgetary, legislative and regulatory requirements and guidelines. SA Disability Care''s service areas are always fully functional. Service Managers and their respective service area team members are at all times competent for the functions they are required to perform. Key performance indicators and performance outcomes for all service areas are consistently achieved. All service area systems, policies and procedures are current, complete, compliant, fitforpurpose, and faithfully implemented by all stakeholders at all times. Client satisfaction and engagement levels always meet published organisational expectations. Organisational Relationships Internal: Board members; Leadership Team members; employees External: Clients, family members, and carers; Government Departments, agencies, and representatives, including contract officers (Commonwealth and State); other funding bodies and organisations; industry and sectoral organisations, and representatives; community networks, organisations, and representatives; community members; allied health organisations and practitioners; other service providers and vendors; associated providers and contractors. Qualifications & Experience Minimum 3 years in senior management within community services. Experience in operational management across disability, Aged Care, mental health, housing, and family support sectors. Strong knowledge of human services contract management and service design. Preferred Tertiary qualification in Social Work, Human Services, Community Development, Business, or related discipline. Skills & Attributes Handson operator with a strong work ethic and acute applied understanding of legislative and regulatory frameworks, standards, and rules governing community services delivery. Capable business analyst with ability to design and lead operational improvement and change initiatives. Strategic relationship and network builder and manager. Exceptional communicator (written and verbal) across contexts and stakeholders. Critical, creative, and strategic thinker and prudent advisor who analyses risks, makes sound business decisions, and innovatively solves problems. Fiscallyresponsible business partner, with sound financial acumen and literacy skills. Pragmatic, solutionsfocused, and outcomesoriented problemsolver who is able to work both independently and in a team environment. Collaborative and inclusive leader with exceptional people management and capability building skills, and commitment to observing and implementing work health and safety (WHS) requirements. Proficient user of the Microsoft Office suite of products and client relationship management (or similar information management) software. Multitasker with highlevel prioritisation, time and personal management skills and acute attention to detail, able to meet deadlines. Highly skilled project manager capable of producing quality deliverables on time and within budget. Ethical practitioner with strong personal credibility and highlevel interpersonal skills. Mandatory Requirements Current South Australian Driver Licence. Ability to obtain First Aid Certificate, and National Police Check. Possession of, or eligibility to obtain, a current, valid Working with Children check and NDIS worker screening check and Aged Care Screening. (Preemployment) National Criminal History Check / National Police Certificate. Application Questions Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Service Operations Manager? How many years of people management experience do you have? Do you have a current Australian driver''s licence? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current NDIS Worker Screening Check? How many years'' experience do you have as a Community Services Manager? #J-18808-Ljbffr