Job Title

Join to apply for the Front Office Manager role at Ramsay Health Care4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are looking for a motivated and experienced Front Office Manager to join the Administrative Services team at Wangaratta Private Hospital. This is an exciting opportunity for someone with strong leadership skills, a passion for service excellence, and a flexible, team-oriented mindset.In this role, you will lead and support a dedicated team of administrative professionals across key hospital areas, including front office, reception, and clinical departments.Working closely with the Hospital Executive, you will ensure smooth day-to-day operations while maintaining the highest standards of customer service and administrative performance.What You Will DoLeading, mentoring, and supporting administrative staff across various departments.Providing handson assistance in frontline admin roles when needed.Acting as a subject matter expert in hospital administration systems and processes.Assisting with recruitment, onboarding, and ongoing training and development of staff.Preparing and managing rosters, coordinating leave coverage, and ensuring optimal resourcing.Overseeing key administrative functions including patient admission process, switchboard, internal auditing, coordination of consulting suites, health information, operational reporting and frontline customer service.Ensuring timely and accurate billing processes and documentation to meet revenue cycle KPIs.Maintaining high standards of customer service, professionalism, and confidentiality.Fostering a supportive, teamfocused culture that promotes collaboration and accountability.About YouYou are a proactive and peoplefocused leader with a passion for operational excellence and exceptional customer service.Proven experience managing a team, ideally in a healthcare or hospital setting.Demonstrated success in coordinating rosters and overseeing workgroups.Strong understanding of KPIs, budget management, and performance reporting.Experience monitoring and achieving administrationspecific performance metrics.A flexible and adaptable approach with a willingness to learn and grow.Understanding of health fund contracts and their administrative requirements.A commitment to delivering highquality outcomes for patients, staff, and stakeholders.Knowledge of medical terminology.Experience using Meditech or similar patient administration software (highly regarded).Whats in it for you?Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.Discounts: Ramsay Rewards Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, selfeducation expenses, novated leasing and more.About UsWangaratta Private Hospital is considered one of the finest private hospitals in rural Victoria. The hospital provides an extensive range of inpatient and day patient services all located on site for the convenience of our patients.Our hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering highquality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.RequirementsMust provide or complete a National Police Check conducted within the previous 12 months.Must provide or complete a valid Working with Children check.According to the role, Ramsay may require proof of immunisation against infectious diseases.To ApplyAll applications must be lodged online. Applications made by recruitment agencies will not be considered.For enquiries, please contact Kim Woosnam, Assistant DCS via email: [email protected] Jonelle HillUebergang, CEO via email: [email protected] Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.comReferrals increase your chances of interviewing at Ramsay Health Care by 2xSeniority level: MidSenior level. Employment type: Fulltime. Job function: Other. Industries: Hospitals and Health Care.Sign in to set job alerts for Front Office Manager roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr