Job Title

Customer Success Partner Expert - SAP BDC We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we''ll bring out the best in you. We''re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what''s next. The work is challenging but it matters. You''ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What''s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What youll do The SAP BDC (Business Data Cloud) Customer Success Manager (CSM) sits under the Data & AI area that helps customers drive meaningful adoption and consumption of SAP BDC across their data management, application and AI (Artificial/Augments/Applied Intelligence) projects, positioning BDC as the cloud platform of choice for their business needs. BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAPs most strategic customers towards a successful cloud transformation. The BDC CSM role is also responsible for developing relationships with CXOs and technical decision makers, while supporting business adoption in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory. Responsibilities Innovatively generate ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business. Proactively partner with customers to sustainably increase consumption of SAP BDC, and coordinate activities with the Account Team by building out a joint outcome-based plan that aligns SAP solutions with customers'' business objectives throughout their lifecycle. Understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures. Support and drive Market Unit CSM demand generation initiatives, working with Demand Management, Sales, and Marketing to further SAPs Cloud growth. Prepare and deliver a renewal execution strategy that helps optimize renewals for profitability and customer satisfaction. Drive innovation and incubation areas through the introduction of AI everywhere, adoption of digital modalities and extension of digital motions along the CVJ (Customer Value Journey) and lifecycle via a tight interlock with the Customer Success GTM and transformational strategies. Act as the primary SAP BDC strategic point of contact and orchestrate resources across SAP, SAP Partners and customers, leveraging assets of the SAP BDC engagement model. Analyze customers technical needs and execute consumption plans for assigned customers. Instruct and prepare the customer to make the best use of the solution, in alignment with the SAP strategy and roadmap. Voice of the customer to internal SAP stakeholders, collaborating with groups such as Cloud Success Services, Solution Advisory, COEs, Account Teams, Presales, Product Management, Support, Services, Partners, etc. What you bring You will excel in this role if you: Have 10+ years of industry experience working directly in Data and Analytics, with knowledge of SAP BDC & SAP AI. Your background could be Software Engineering, Solution Management, Project/Product Management, Implementation, Presales, Technical Customer Engagement, Customer Success, Proactive Support Services Consulting, etc. Have a deep understanding of cloud software solutions, delivery models, and challenges, and have been involved in complex global transformation programs in consulting or advisory roles. Have a working knowledge of hybrid and cloudbased landscapes and can guide customers on technology architectures and strategies. Enterprise architecture certifications are a plus. Have foundational knowledge of public cloud platforms and providers (e.g., Microsoft Azure, Amazon Web Services, Google Cloud). Have professional experience implementing cloud initiatives. Have excellent communication and presentation skills; familiarity with Design Thinking or HCD methodology is a plus. Communicate proactively and prioritize efficiently, with a strong sense of accountability. Can manage complex organizational dynamics both internally and externally with customers and partners, manage risks, and deescalate critical customer situations. Can continuously learn and adapt to the unique business and cultural practices of each region/country. Have a strong customer service mindset and customer empathy. Have a passion for learning new technologies and enjoy problem solving. Thrive in a dynamic teambased environment and can guide new team members into the role. Meet your team We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Data Cloud CSM team is committed to sustaining each other to ensure success, both individually and as a team. We have a payitforward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each others questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in endtoend business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purposedriven and futurefocused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAPs culture of inclusion, focus on health and wellbeing, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: [email protected]. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 444527 | Work Area: Consulting and Professional Services | Expected Travel: 010% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LIHybrid Job Segment PreSales, Cloud, SAP, Compliance, Customer Service, Sales, Technology, Legal #J-18808-Ljbffr